Strategic Priorities and Goals

Strategic priority #1: Provide exceptional service


  • Serve as ambassadors for the Flagstaff community
  • Serve the public through quality internal and external customer service.
  • Foster clear and consistent communication.
  • Provide employees tools, training and support.
  • Demonstrate respect, equity and strong ethics.

Strategic priority #2: Invest in our people


  • Ensure effective resources for employees.
  • Provide competitive compensation.
  • Empower employees to make the City better.
  • Maintain and enhance a safe and positive organizational culture.

Strategic priority #3: Foster a resilient and economically prosperous city


  • Enhance the organization’s fiscal stability and resourcefulness.
  • Deliver outstanding services through a healthy environment, resources and infrastructure.
  • Support sustainable economic development and its practices.
  • Promote policies that reflect a positive and safe community.
  • Continue to enhance community outreach and engagement.

Strategic priority #4: Work in partnership to enhance a safe and livable community


  • Foster a safe, healthy, equitable and accessible community.
  • Cultivate community partnerships through civic engagement and participation.
  • Facilitate and encourage diversity.
  • Promote high quality of life through consistent standards, rules and regulations.