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How do I setup a new utility account?
To open your water, sewer and trash account, you may contact the City in one of the following ways: in-person, online, or mail/fax. To set up an account in-person, please visit City Hall at 211 W Aspen. To set up an account online or via mail/fax, please visit the customer service webpage. Please note: Renters may need to furnish in a copy of the lease agreement.


The charge to open normal Residential service is $50.85 which includes a $24 Service Charge plus tax and a $25 Refundable Deposit (after 12 consecutive on-time payments). All new account set-ups require 24 hour notice.

Utilities

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1. How do I transfer my account when I move?
2. How do I setup a new utility account?
3. Where does our water come from?
4. Where can I buy water that I can haul?
5. Why wasn't my trash/recycling/bulky item picked up?
6. How do I get my water turned off if I have a leak?
7. How can I close my account?
8. Where is my water meter?
9. What is the phone number for Blue Stake?
10. How do I get a dumpster for construction?
11. Why wasn't my trash picked up?
12. When is the next bulky pickup in my area?
13. What's my water pressure?
14. Why is my water bill so high?
15. Where can I buy a valve key to turn off the water at the meter?
16. Who is responsible for my water service line?
17. Do you know a good plumber?
18. Where is my water shutoff valve located?
19. Where did my water pressure go?
20. What are the phone numbers for the plants?
21. Can tours be made of the City's water and wastewater plants?
22. What is the hardness of our water?
23. Who do I call if my water taste or smells bad?
24. Who repairs my broken/plugged sewer service line?
25. How do I get a new sewer tap?
26. Where is my sewer tap?
27. Do I need a grease trap?
28. Can I get reclaimed water to my home?
29. What waste materials are accepted at the Wildcat Hill Wastewater Treatment Plant?
30. When does the Wildcat Hill Wastewater Treatment Plant accept waste?
31. What is backflow?
32. What causes backflow?
33. What is backsiphonage?
34. What is backpressure?
35. How can backflow be prevented?
36. What is a backflow assembly?
37. How is an assembly approved?
38. Who is required to have a backflow prevention assembly?
39. How do I know if I need a backflow prevention assembly?
40. Is there a general compliance schedule and process?
41. Who can install a backflow prevention assembly?
42. Where should a backflow prevention assembly be located?
43. Who is responsible for the testing and maintenance of the backflow assembly?
44. Who provides Backflow Assembly Testing
45. How do I get a permit to use a reclaimed water loadout station?
46. How do I apply for a turf rebate?
47. How do I get a high efficiency toilet (HET) rebate?
48. Are rebates available for washing machines or hot water re-circulators?