Flagstaff Water Services

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Water News...

We are operating under the City's Level 1 Water Availability Strategy, Water Awareness.


 For more details please click Here

Important Contacts

For questions call Water Billing Services at (928) 213-2231 or visit us online at www.flagstaff.az.gov/eservices 

Water Services Administration
Bradley M. Hill, R.G., Water Services Director
211 West Aspen Ave, Flagstaff, AZ 86001
Ph: (928) 213-2400 | Fax: (928) 213-2409

To report water quality and pre-treatment complaints, email Water Quality.

Get in touch with the right staff / program using the Water Services directory. To report a water line break, call (928) 774-0262.

City Council recognizes staff for their emergency response at Wildcat Hill WRP

"Rag" ball separates digester pipe and releases sludge and deadly gases throughout the plant

June 19, 2019

City Council honored the exceptional performance of the Wildcat Hill staff, who safely addressed an emergency in the early hours on Saturday, May 1st. A quick response resulted in repairs and cleanup completed within 24 hours. To read about the incident, click here.

To view video footage of the City Council recognition, click here.

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Pictured - Back Row: Kyle Nelson, Matt Black, Paul Adams, Kiley McCormack, Jim Huchel, Austin Aslan; Front Row: Jim McCarthy, Adam Shimoni, Regina Salas, Coral Evans, Jamie Whelan, Charlie Odegaard

The Recycled Water Survey is Completed- Stay Tuned for Results, Analysis, & Outcomes! 

Survey SaysOver 320 people viewed the Recycled Water Survey, and 96 people weighed in with their opinions. We thank you for your participation. 

The survey presented options using emerging technologies in Advanced Water Treatment, where 86% of participants found our survey informative. This was a great opportunity to learn about reclaimed water, and its potential uses. For more information regarding what recycled water (and reclaimed water) is and what it isn't, visit our Education Page with Advanced Treatment FAQ's.

We are pleased to record a 78% confidence rating in Water Service's ability to implement future projects. We are committed to providing water that is treated, tested and safe while we move toward a secure future for Flagstaff's water supply. 

Click here to view a brief summary of the survey results while we are finishing up the report!

Enforcement Response Plan

The Enforcement Response Plan is adopted. Visit our Water Services News page for more information!

Updated Scavenger Waste disposal guidelines are now available.

A memo notifying waste haulers of updated guidelines can be found here. Scavenger waster disposal permit application and manifest forms can be found here.

Improper Construction Practices Negatively Affects Storm Drain Systems!

Construction Debris Down the Storm Drain

Water Services Team Photo

The team of professionals in the Water Services Division works hard every day to keep the water flowing to your taps and water flushing from your home! We recycle high-quality reclaimed water to the community for irrigation and other state-approved uses. Nine sections in the Water Services Division ensure great customer service for decades to come: Regulatory Compliance, Engineering, Water Production, Water Distribution, Wastewater Treatment, Wastewater Collections, Stormwater, Water Resources & Conservation, and Administrative. 

Pictured: Top Row:  Jim Huchel, Reclamation (Wastewater) Manager; Steve Camp, Regulatory Compliance Manager; Chris Kirkendall, Stormwater Manager; Bradley M. Hill, R.G., Water Services Director:Ryan Roberts, Engineering Manager;
Bottom Row: Mark Richardson, Operations Manager over Water Distribution and Wastewater Collections; Debby Valencia, Admin Specialist; Erin Young, Water Resources Manager;  Marion Lee, Admin Specialist.

Not Present:Lisa Deem, Management Analyst;  Brian Huntzinger, Interim Water Production Manager.

2018 Water Quality Report

We sample and analyze your drinking water for microbial, inorganic, organic, and radioactive contaminants, along with pesticides and herbicides, on a strict schedule. This year, we included some constituents that are not currently regulated. We are happy to report that there were no violations. 

You can download our latest report here

Wondering what processes are involved in bringing you potable drinking water?


Watch the Virtual Tour of the Lake Mary Water Treatment Plant!

May 17, 2019

Click here for a list of helpful definitions. 

Weekly Production and Storage
 Statistics as of 07/11/2019

Consumption: 9.2 Million Gallons per Day
  Average Gallons / Capita / Day: 127
                 Upper Lake Mary Water Level: 34.9 Feet                   (39% of production)
      79.89% Water in Storage

Wondering where your water comes from? Check out this "street question" video to find out!

Flood Plain Informational Packet

The Stormwater Division of Flagstaff Water Services is providing an informational packet on how to reduce flood damage to your home, navigate FEMA development restrictions, and potentially reduce flood insurance premiums.

To view this packet Click Here 

The water spigot located near the Inner Basin Cabin has been removed and permanently closed.

To view more information on the closure, visit our Archive.

Follow Us

You can now follow our various happenings on social media. Check us out on Facebook, Twitter, YouTube, and Instagram (@FlagstaffWater).

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