Frequently Asked Questions

How do I access my online pay statement?

On the internet go to the web address:

Enter your Access ID, Username and Password.

Access ID: Flagstaff
Username: XXXX (Employee ID Number)
Password: XXXX (MMDD of your date of birth)

Change your password - you will be prompted to change your password when you login for the first time.

Select “MyPayStub” to print your Pay Statement.

Enter your Employee ID Number to open your Pay Statement (document open password)

Once you have completed this process, remember to “Bookmark” or “Add to your Favorites” the new Online Pay Statement address,

What if I lost or never received my W-2?

If you lost or never received your W-2, you may request a copy by sending an email to from your City of Flagstaff email account. Include your name, and current address. If your W-2 was returned to us by the Post Office we will mail it to you at the address in your email.

How do I change my address?

To change your address online, Click on the link  Address Change. You may also change your address in person, in the Human Resources office.

What personal information can I change online?

You may change the following information through the Employee Self Service website.

  • Your Address
  • Your Emergency Contact
  • Your Telephone Number
  • Your Email Address

Where should employment verifications be directed to? or fax to: (928)-213-2209

How do I fill out a W-4 Federal Tax Withholding form?

The Payroll Department cannot advise you how to complete this form or give tax advice. There is an IRS website to help you with determining the amount of tax withholding you should have.