Goal 1: High level of professional maintenance services

Objective 1: Staff Development & Expertise 

Strategies

• Complete staff training as needed via training DVDs, courses, and hands-on cross training. Provide computer training for all staff (Fiscal Year 2015)
• Develop skills database (Fiscal Year 2015)
• Develop Job standard operating procedures and Safety standard operating procedures (Fiscal Year 2018)

Objective 2: Innovative Processes, Methods, & Procedures Maximizing Efficiencies & Effectiveness

Strategies

• Finalize and implement zone dispatching system (Fiscal Year 2015)
• Evaluate and develop a zone inventory system (Fiscal Year 2016)
• Develop proactive/planned preventive maintenance services in all areas/disciplines (Fiscal Year 2019)

Objective 3: Utilization of Modern Equipment, Materials, & Tool Technologies

Strategies

• Develop new tool and equipment research and evaluation system (Fiscal Year 2016)
• Develop new materials and new methods research and evaluation system (Fiscal Year 2017)
• Complete full attendance of trade shows, seminars, and tool training by all Facilities staff (Fiscal Year 2019)

Goal 2: High level of customer satisfaction

Objective 1: High Level of Communication

Strategies

• Develop a system that improves job scheduling (Fiscal Year 2016)
• Develop a system that provides job information to our customers (Fiscal Year 2016)
• Develop a process that ensures safety controls on all jobs (Fiscal Year 2020)
• Develop a system that provides full job information including job follow-ups (Fiscal Year 2020)

Objective 2: High Level of Quality Work

Strategies

• Develop and implement a job inspection and review system (Fiscal Year 2015)
• Develop a process to eliminate job callbacks (Fiscal Year 2016)
• Develop a system that improves section cost effectiveness by improving job planning, materials planning, and labor planning (Fiscal Year 2020)

Objective 3: Expanded Services in Types of Work & Service Hours

Strategies

• Evaluate service hours and implement viable options (Fiscal Year 2017)
• Evaluate contracting services and implement viable options (Fiscal Year 2018)
• Evaluate service portfolio and implement viable options (Fiscal Year 2020)