Strategic Plan
Goal 1: High level of professional maintenance services
Objective 1: Staff Development & Expertise
Strategies
- Complete staff training as needed via training DVDs, courses, and hands-on cross training. Provide computer training for all staff (Fiscal Year 2015)
- Develop skills database (Fiscal Year 2015)
- Develop Job standard operating procedures and Safety standard operating procedures (Fiscal Year 2018)
Objective 2: Innovative Processes, Methods, & Procedures Maximizing Efficiencies & Effectiveness
Strategies
- Finalize and implement zone dispatching system (Fiscal Year 2015)
- Evaluate and develop a zone inventory system (Fiscal Year 2016)
- Develop proactive/planned preventive maintenance services in all areas/disciplines (Fiscal Year 2019)
Objective 3: Utilization of Modern Equipment, Materials, & Tool Technologies
Strategies
- Develop new tool and equipment research and evaluation system (Fiscal Year 2016)
- Develop new materials and new methods research and evaluation system (Fiscal Year 2017)
- Complete full attendance of trade shows, seminars, and tool training by all Facilities staff (Fiscal Year 2019)
Goal 2: High level of customer satisfaction
Objective 1: High Level of Communication
Strategies
- Develop a system that improves job scheduling (Fiscal Year 2016)
- Develop a system that provides job information to our customers (Fiscal Year 2016)
- Develop a process that ensures safety controls on all jobs (Fiscal Year 2020)
- Develop a system that provides full job information including job follow-ups (Fiscal Year 2020)
Objective 2: High Level of Quality Work
Strategies
- Develop and implement a job inspection and review system (Fiscal Year 2015)
- Develop a process to eliminate job callbacks (Fiscal Year 2016)
- Develop a system that improves section cost effectiveness by improving job planning, materials planning, and labor planning (Fiscal Year 2020)
Objective 3: Expanded Services in Types of Work & Service Hours
Strategies
- Evaluate service hours and implement viable options (Fiscal Year 2017)
- Evaluate contracting services and implement viable options (Fiscal Year 2018)
- Evaluate service portfolio and implement viable options (Fiscal Year 2020)