Strategic Plan
Goal 1: High level of professional maintenance services
Objective 1: Staff development and expertise
* Develop skills database (FY15).
* Complete staff training as needed via training DVDs, courses, and hands-on cross training. Provide computer training for all staff (FY15).
* Develop Job standard operating procedures and Safety standard operating procedures (FY18).
Objective 2: Innovative processes, methods, and procedures maximizing efficiencies & effectiveness.
* Finalize and implement zone dispatching system (FY15).
* Evaluate and develop a zone inventory system (FY16).
* Develop proactive/planned preventive maintenance services in all areas/disciplines (FY19).
Objective 3: Utilization of modern equipment, materials, and tool technologies.
* Develop new tool and equipment research and evaluation system (FY16).
* Develop new materials and new methods research and evaluation system (FY17).
* Complete full attendance of trade shows, seminars, and tool training by all Facilities staff (FY19).
Goal 2: High level of customer satisfaction
Objective 1: High level of communication.
* Develop a system that provides job information to our customers (FY16).
* Develop a system that improves job scheduling (FY16).
* Develop a system that provides full job information including job follow-ups (FY20).
* Develop a process that ensures safety controls on all jobs (FY20).
Objective 2: High level of quality work.
* Develop and implement a job inspection and review system (FY15).
* Develop a process to eliminate job callbacks (FY16).
* Develop a system that improves section cost effectiveness by improving job planning, materials planning, and labor planning (FY20).
Objective 3: Expanded services in types of work and service hours.
* Evaluate service hours and implement viable options (FY17).
* Evaluate contracting services and implement viable options (FY18).
* Evaluate service portfolio and implement viable options (FY20).
Objective 1: Staff development and expertise
Strategies:
* Develop skills database (FY15).
* Complete staff training as needed via training DVDs, courses, and hands-on cross training. Provide computer training for all staff (FY15).
* Develop Job standard operating procedures and Safety standard operating procedures (FY18).
Objective 2: Innovative processes, methods, and procedures maximizing efficiencies & effectiveness.
Strategies:
* Finalize and implement zone dispatching system (FY15).
* Evaluate and develop a zone inventory system (FY16).
* Develop proactive/planned preventive maintenance services in all areas/disciplines (FY19).
Objective 3: Utilization of modern equipment, materials, and tool technologies.
Strategies:
* Develop new tool and equipment research and evaluation system (FY16).
* Develop new materials and new methods research and evaluation system (FY17).
* Complete full attendance of trade shows, seminars, and tool training by all Facilities staff (FY19).
Goal 2: High level of customer satisfaction
Objective 1: High level of communication.
Strategies:
* Develop a system that provides job information to our customers (FY16).
* Develop a system that improves job scheduling (FY16).
* Develop a system that provides full job information including job follow-ups (FY20).
* Develop a process that ensures safety controls on all jobs (FY20).
Objective 2: High level of quality work.
Strategies:
* Develop and implement a job inspection and review system (FY15).
* Develop a process to eliminate job callbacks (FY16).
* Develop a system that improves section cost effectiveness by improving job planning, materials planning, and labor planning (FY20).
Objective 3: Expanded services in types of work and service hours.
Strategies:
* Evaluate service hours and implement viable options (FY17).
* Evaluate contracting services and implement viable options (FY18).
* Evaluate service portfolio and implement viable options (FY20).