Paying Your Bill

Pay your statement online, in person, by phone, or by mail.

Make all checks payable to “City of Flagstaff.” Do not send payments by cash.

For customers needing help with payments: please call 1-888-891-6064 (Option 2)

For customers needing help with billing: please call 928-213-2231

If you are experiencing difficulty with paying your Municipal Service Statement due to hardships, the following resources are available:

Catholic Social Services                            928-773-0133
Coconino Community Services                  928-679-7425
Salvation Army                                           928-774-1403
Northern Arizona Council Government      928-774-1895
St. Vincent De Paul                                    928-774-6511
Veteran's Resource Center                        928-266-1984

City Payment Plans - these may be arranged by calling 928-213-2231 or in person at City Hall at 211 W Aspen Ave between the hours of 8 a.m. to 4 p.m.

Online: Make a payment - it’s easy, secure, and fast. Click here to make a Quickpay (non-logged in payment)
Login, pay and manage your account.  

Set up autopay/bank drafting: Login, pay and manage your account.

In person: Visit City Hall (211 W. Aspen) during normal business hours. Customer Service is located in the lobby to the left of the front doors. You can also use one of our drop boxes:

  • Wheeler Park parking lot (across the street from City Hall)
  • Exterior wall of City Hall (to the left of the main doors on Aspen Ave)
  • Inside City Hall (on the wall to the right of Customer Service)

By phone (toll free): (844) 368-5925

By Mail: To make a payment via the mail, please send payment to City of Flagstaff, P.O. Box 80000, Prescott, AZ 86304-80000. (This Prescott address is our payment processing center.)
Any checks or echecks returned due to nonsufficient funds (NSF) will be charged a $35 fee.
Prepay for load stations online, by phone, in person, or by mail.

The City of Flagstaff operates seven water load stations (four potable, three reclaimed). Learn more.
An account must be set up prior to prepaying online. Accounts may be set up in person, using one of our drop boxes (see above for list of locations) or by mail.

Prepay Online: Click here

Prepay By phone (toll free): (844) 462-1020

Walk-in: Visit Customer Service in City Hall or go to one of our drop boxes (see above). If you use a drop box, please download and complete an Account Load form.

Mail: Download and complete an Account Load form and mail your payment to City of Flagstaff, Customer Service, 211 W Aspen Ave., Flagstaff, AZ 86001.