Finalized Enforcement Response Plan

February 4, 2019

TO: City of Flagstaff Industrial Pretreatment Customers, Stormwater Customers, Cross Connection Customers

FROM: Steve Camp, Regulatory Compliance Manager                            

The City of Flagstaff Water Services has adopted the Enforcement Response Plan (ERP) for the cross-connection control, stormwater, and industrial pretreatment programs. The ERP contains detailed procedures indicating how Flagstaff Water Services will investigate and respond to instances of noncompliance in these three programs.

Flagstaff Water Services considers criteria such as significance, severity, duration of a violation and the good faith of the operator when determining enforcement action. To view the Pretreatment Warning Letter, Click Here.

Please contact Steve Camp at (928) 213-2475 or if you have any questions regarding the Enforcement Response Plan or the subsequent processes involved. 

To view the Draft ERP, visit our 2018 Archive.


Program of the Year!

July 30, 2018

On July 23, Flagstaff Water Services Reclaimed Water Program received the Program of the Year Award at the WateReuse AZ Annual Symposium!        

The Program was recognized for its diverse methods of using reclaimed water to enhance Flagstaff’s quality of life, protect its future supplies, and make good use of every drop. Currently, water reclamation offsets Flagstaff’s water consumption by 20 percent.

The WateReuse Association, founded in 1990, is a national not-for-profit trade organization dedicated to promoting sustainable culture through water recycling.  The Association circulates accurate information about reclaimed water and advocates legislation for increased water reuse options.  WateReuse AZ brings together a wide variety of water professionals to support the development of reclamation and advanced treatment endeavors in our state.

Water Services Director Brad Hill accepting the award


Our Reclaimed Water Team at the Symposium


Picture Canyon Waterfall

Picture Canyon Retouched

This award showcases the many ways reclaimed water enhanced recreational, economic, and sustainability needs in Flagstaff in 2018:          

  • The Bushmaster Park Pump Station was constructed to provide a higher volume of reclaimed water to the area and accommodate future demands.                                                           
  • Frances Short Pond, part of the Rio de Flag stormwater system, is regularly topped off with grade A+ reclaimed water.  The Pond received a new aerator this this year to provide balance for its fish and plant life.                                                                                                                   
  • Reclaimed water also sustains Picture Canyon’s rich ecosystem as it travels through the Rio de Flag. Flagstaff consistently releases grade A+ water into the Rio to benefit the local environment and replenish our aquifers.                                                                                                
  • Reclaimed water is used throughout the summer on our parks, school grounds, golf courses, public landscapes, and on the NAU campus.  In winter, reclaimed water customers like Arizona Snowbowl thrive and bring revenue into the community.  In early 2018, amid extraordinary drought, Snowbowl reported its fifth-best season on record.  Snowbowl has been utilizing reclaimed water for its snowmaking since 2013.

The City of Flagstaff is committed to the responsible and safe use of reclaimed water. In response to public concern, a commission was formed in 2012 to investigate Compounds of Emerging Concern (CECs).  This five-year study, completed in 2018, concluded that “there were no data to suggest that the continued use of reclaimed water provides undue risk to human health.”  This determination allowed for the City to move forward to the next step – an Advanced Treatment Feasibility Study – reviewing the potential costs, benefits, and new infrastructure associated with Potable Reuse for Flagstaff’s future.

As a leader for emerging water reuse technologies, our Reclaimed Water Program is providing the community with safe, environmentally sustainable water, positioning us to meet all current and future water needs for our community. 

Filling Wildlife Troughs at Red Gap Ranch's Cedar Well

July 5, 2018

Cedar Well Holding Tank

This photo represents an annual trip by Water Production staff to five test-wells at Red Gap Ranch. During acute drought years like this one, even perennial watering holes and streams can vanish, leaving our wildlife population in dire straits.  To address this problem, open stock troughs at each site are regularly filled to provide water for range animals through the summer.   

When the 8,500-acre Ranch was purchased in in 2005 as a source for Flagstaff’s future water needs, the City partnered with the Natural Resources Conservation Service (NRCS) to install these watering troughs, linked to 7,000-gallon holding tanks.  The troughs benefit indigenous wildlife– most notably pronghorn and feral horses – which regularly move through the property.  Ensuring that visiting animals will never leave thirsty is a small, long-term effort to support the environment while securing a reliable water supply for Flagstaff.


Stormwater Press Release

June 26, 2018

Stormwater Header

Monsoon Awareness and Flooding 

The monsoon is upon us and the City of Flagstaff Stormwater Management Section would like to make the public aware of precautions and services provided by the City.

  • Streets flood quickly! A car can float in as little as a foot of water. Do not attempt to cross flooded areas. Respect all traffic barricades.
  • Please call 911 to report a flooding emergency.
  • For street or right-of-way flooding concerns, please call Public Works 213-2100.
  • If you have private property flooding concerns, the Stormwater Management Section will investigate and may be able to help. Please contact Christopher Palmer at 213-2474.
  • Please do not leave trash cans, trash, or debris in any area subject to flooding. Items will float in floodwaters and clog storm drains and stream channels.
  • Sandbags can be obtained on Aztec Street near Frances Short Pond. The sandbag filling area is not manned and residents will need to bring shovels to fill sandbags if there are not pre-made bags available.
  • Contact your property insurance agent to see if a flood insurance policy would help you. Even if you’re not in the mapped floodplain, you may be subject to flooding from local drainage.
  • Talk to us about protecting your house or business. There are ways to modify your building to minimize flood damage.
  • The City of Flagstaff operates a small network of radio-telemetered gauges that transmit rainfall and stream flow information in real-time (as it occurs). If you would like to see this information for the various locations in the City, plus the rain gauges in the Schultz burn area, go to:
  • To view forecasts, watches, and warnings issued by the National Weather Service for Northern Arizona, go to:

Let’s make this a safe monsoon season!


Saving Baby Ducks!

June 18, 2018

Eight ducklings were recently rescued from Wildcat Hill Reclamation Plant’s effluent contact basin. As families of ducks move through the area, ducklings often make their way into the effluent water basins, but can’t make it back over the concrete walls without help. Wildcat personnel are on the lookout for them in the facility every spring, checking the basins to ensure no ducks are trapped.  Due to the rapid response of the Wildcat team, all eight ducklings were rescued, released into the Picture Canyon Wetlands, and reunited with their mother.  

Don’t miss the video of the rescue!


2017 Water Quality Report

June 18, 2018

The Annual Water Quality Report for 2017 is now available! You can find the report under “Your Water/Water Quality” on the Water Services Webpage, or by clicking here.City Water Logo v.3_Color

Want to know more about the report or about water treatment and quality in general?  Join us for our next Community Water Forum on Monday, June 25!  Regulatory Compliance Manager Steve Camp will be presenting on Flagstaff’s water testing and safety.  The meeting is from 6-7 p.m. at the Joe C. Montoya Senior Center at Thorpe Park. Bring your questions! For more Information on the event Click Here


For past news stories please visit the Archive

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