Data Driven Decision Making

Objective 1: Use Standards and Data to Drive Decision Making

Pg.6 Plant operator monitors treatment process

Plant operator monitors treatment processes at Lake Mary Water Treatment Plant.

Relevant Standards

  • Secure community support for appropriate investment in water resources and infrastructure
  • Emphasize standards in decision making and communications
  • Use data to enhance operational performance and decision making
  • Maintain involvement in statewide water industry association


The Division’s Business Values provide a framework for planning and investing appropriately in water services and the environment. Appropriate investment is defined by specific standards, or levels of service. Planning and proposed investments should be based on the confluence of these standards and accurate data, specifically related to environmental conditions and the condition of water assets.


Flagstaff Water Services needs to prioritize the process of clarifying its standards, highlighting standards in communications and decision making, and enhancing the data available for decision making. With respect to data, the current challenge is to define the most relevant data and develop more automated ways to collect, store, organize, utilize, and share this data.

Timing Concerns

This is an ongoing but important effort to enhance performance and decision making.

Specific Responses

Specific Responses Champion Action Items Timing
1.    Increase emphasis on standards in problem solving at all             levels of the organization, effectively building a culture                 based on the Division’s standards _______________ _________________________
2.    Preface all planning discussions and investment proposals         with the relevant standards      
3.    Develop a critical information/data list for key functions,               including water production, maintenance, water usage,                 water quality, stormwater management, and wastewater                 treatment      
4.    Automate the work-order system and the Bi-Weekly Reports      
5.    Use GIS, CMMS, SCADA, and other SMART technologies to         optimize and automate the collection and sharing of data             and information and billing for those services      
6.    Maximize the use of GIS to organize data with respect to               geographic location      
7.    Employ accurate, organized usage data methods for billing           and planning needs      

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