Data Driven Decision Making

Objective 1: Use Standards & Data to Drive Decision Making

Pg.6 Plant operator monitors treatment process

Plant operator monitors treatment processes at Lake Mary Water Treatment Plant.

Relevant Standards

  • Secure community support for appropriate investment in water resources and infrastructure
  • Emphasize standards in decision making and communications
  • Use data to enhance operational performance and decision making
  • Maintain involvement in statewide water industry association

Background

The Division’s Business Values provide a framework for planning and investing appropriately in water services and the environment. Appropriate investment is defined by specific standards, or levels of service. Planning and proposed investments should be based on the confluence of these standards and accurate data, specifically related to environmental conditions and the condition of water assets.

Challenge/Opportunity

Flagstaff Water Services needs to prioritize the process of clarifying its standards, highlighting standards in communications and decision making, and enhancing the data available for decision making. With respect to data, the current challenge is to define the most relevant data and develop more automated ways to collect, store, organize, utilize, and share this data.

Timing Concerns

This is an ongoing but important effort to enhance performance and decision making.

Water Services Strategic Plan 2025

2021 Accomplishments


Objective 1: Use Standards and Data to Drive Decision Making


Reporting Period:  January - June 2021


 Specific Responses

Champion & TEAM

Accomplishments

 Next Steps

Increase emphasis on standards in problem solving at all levels of the organization, effectively building a culture based on the Division’s standards

Water Services Director, SCADA IS Manager

Using standards and data to identify two important infrastructure needs in Water Reclamation and Stormwater to move forward.   

Work on a presentation to City Council and Administration to bring awareness of these needs and lay ground work for identifying funding strategies. 

Preface all planning discussions and investment proposals with the relevant standards


Using standards and data to identify future needs and create a history of activity for anaysis

Installing additonal flow meters, sensors and programs to track activity in all areas water. 

Develop a critical information/data list for key functions, including water production, maintenance, water usage, water quality, stormwater management, and wastewater treatment


 A list of data has been started for some sections, but not all. The help of the sections managers will be needed to accurately identify all data points

Develop a breakdown list of the sourceof data. Some sources will produce
  data that multiple sections will find important. An example of this is a VFD
  Water Services will develop a standard for VFDs including what data we get
  from them. This will be useful for Water production, Wastewater production and water Resources

Automate the work-order system and the Bi-Weekly Reports


 Some work orders and inspections can now regenerate in the time period specified by the managers that use  them

Wastewater basins are next. Work Orders will be set to auto create. The biweekly reports need to still be identified and automated

Use GIS, CMMS, SCADA, and other SMART technologies to optimize and automate the collection and sharing of data and information and billing for those services


GIS and CMMS continue to move into the treatment plants with the addition of new infrastructure drawn in GIS. The ability to create inspections and workorders for Valves in the wastewater plants is 90% complete 

Foundational SCADA issues
  will be defended and
  developed into addressable projects. CMMS will continue to move into the Wastewater plant  with the addition of Pumps, motors and VFDs

Maximize the use of GIS to organize data with respect to geographic location


Adding new Collections, Distribution, reclaimed and stormwater data to our GIS from As-builts and field collection has resumed  

Adding details about our treatment plants into the GIS. Fixing errors in our GIS data Moving to the ESRI utility Model. 

Employ accurate, organized usage data methods for billing and planning needs


1. Completed a surface water hydrology report based on 10 years of gauge and infiltration data for stormwater planning.  2. We continue to use the best data available to us.

Finer Usage data needs to be collected, GIS errors will continue to be identified and corrected. Errors in SCADA Data needs to continue to be verified and corrected.



Water Services Strategic Plan 2025

2020 Accomplishments


Objective 1: Use Standards and Data to Drive Decision Making
Reporting Period:      
 January-June 2020
Reporting Period:          
July-December 2020

 Specific ResponsesChampion & TEAMAccomplishmentsAccomplishments Next Steps
Increase emphasis on standards in problem solving at all levels of the organization, effectively building a culture based on the Division’s standardsWater Services Director, SCADA IS ManagerEstablishing and updating standards in each section. WW SOP/Stds actively updated, Reg Compliance SOP/Stds actively updated, Dist and Collection SOP/Stds in progress, SW SOP/Stds under way.  Stormwater Section to work with consultant on SW stds.  SCADA section working to establish standards over next 6 monthsCompleted updating standards in Stormwater Section. John Ruetten assisted SW staff in  developing a nice summary of the community standards. Water Resources is the next section to to work with the consultant on establishing this sections standards.
Preface all planning discussions and investment proposals with the relevant standards

Have not had planning discussions in this timeframe during Covid pandemic.
Develop a critical information/data list for key functions, including water production, maintenance, water usage, water quality, stormwater management, and wastewater treatment



Automate the work-order system and the Bi-Weekly Reports

Automated the weekly section reports on Sharedrive
Use GIS, CMMS, SCADA, and other SMART technologies to optimize and automate the collection and sharing of data and information and billing for those services
Using GIS data to provide emergency notices to focus streets/neighborhoods/areas.  Implemented new collector app and tablet for gathering observation well depths in water production.  Implemented CMMS in chlorine gas detector calibrations across all water production facilities.

Maximize the use of GIS to organize data with respect to geographic location

Water Services has been unable to fill vacant GIS Specialist position since Feb 2020
Employ accurate, organized usage data methods for billing and planning needs