Public Works Frequently Asked Questions

General Administration

I need a right-of-way permit.

Please contact the Community Development Division with any questions or concerns. Applications with additional contact information included may be found as follows: Right-of-Way Permit and Right-of-Way Encroachment Permit.

I need to adjust my billing information and/or would like to add/discontinue various services (trash, recycling, etc).

All billing/account related inquires are handled by the Customer Service department. Please contact Customer Service directly by email at Customer Service during normal business hours.

Solid Waste Customer service may be reached at (928) 213-2110 Monday - Friday from 8:00 AM - 4:00 PM.

I need information regarding room reservations at City Hall.

Please see information provided at the City Hall Meeting Rooms webpage.

Facilities Maintenance Section

I would like additional information about Facilities Maintenance.

Please visit the Facilities Maintenance web page.

Fleet Services Section

I would like additional information about Fleet Services.

Please visit the Fleet Services web page.

Parks Section

I would like additional information about the Snow Berm Relocation Program.

The Flagstaff Parks section currently provides a courtesy service to citizens with a physician documented medical disability or limitation. This service consists of relocation of accumulated snow at the end of driveways after City of Flagstaff Streets section snow plowing operations. Snow operation services are completed in order of priority:

Please see the Requirement and Application information for Snow Berm Relocation Assistance or contact the Administrative Specialist with the Parks section directly at (928) 213-2316 during normal business hours. The Parks section may be reached at the aforementioned phone number Monday - Friday from 8:00 AM - 5:00 PM.

I would like to report a vegetation issue.

Public Works handles vegetation and landscape issues. The Parks section handles certain city improved landscape medians, rights-of-way, and decorative shrubs and trees. The Streets section handles any hazardous downed trees or obstructive vegetation that impedes visibility in the roadway.

To report hazardous or emergency vegetation issues, please call the Parks section for vegetation in medians at (928) 213-2161 or the Streets section regarding hazardous trees/obstructive vegetation at (928) 213-2175 during normal business hours. Please provide a detailed account, including location information and vegetation size/type as applicable.

To request non-emergency vegetation assistance, please utilize the Citizen Request Tracker, call the Parks section at (928) 213-2161 or the Streets section at (928) 213-2175 and provide a detailed account. The Parks may be reached during normal business hours at the aforementioned phone number Monday - Friday from 8:00 AM - 5:00 PM. The Streets section may be reached during normal business hours at the aforementioned phone numbers Monday - Friday from 8:00 AM - 4:30 PM.

If you are requesting trimming for City property which borders private property, please be advised that the property may be considered a Public Way. Public Ways fall under the Property Sidewalk Maintenance Code. Section # 8-03-001-0004 of the City code prohibits dirt, cinders, snow, ice, or any other obstruction from remaining on public sidewalks. The code states that any owner, occupant, tenant or person caring for any building, lot or parcel of land that borders a public sidewalk is responsible for those area and sidewalk conditions. All debris is to be removed.

I would like to report a potentially hazardous or downed tree.

Trees on private property are the responsibility of the property owner to have trimmed or removed by a tree removal service unless the tree is causing a traffic hazard/visual obstruction for traffic. Downed trees on private property are the responsibility of the property owner to have removed by a tree removal service.

Please report any hazardous or emergency vegetation issues to the Parks section at (928) 213-2161 or the Streets section at (928) 213-2175 and provide a detailed account. Hazardous/obstructive vegetation includes, but is not limited to, large branches that have broken or trees that have blown over obstructing public right-of-ways.

Recreation Section

I would like additional information about Recreation services in the City.

Please visit our Recreation Services webpage for additional information.

Solid Waste Section

I would like additional information for bulky pick-up.

Additional details are provided on the Solid Waste website at our Bulky Trash Collection and 2020 Bulk Pick-Up Map.

Please contact our Solid Waste section at (928) 213-2110 for additional information during normal business hours if needed. The Solid Waste section may be reached at the aforementioned phone number Monday - Friday from 7:30 AM - 4:00 PM.

I would like additional information about Christmas Tree Pick-Up.

Single-family residents can recycle their Christmas tree by placing it on the curb for collection by 6:00 AM the first week of January. Collection will occur throughout the week. Residents who live in multi-family housing recycle their tree by taking it to one of the following locations:

Old Public Works Yard: 419 N Mogollon St.

Continental Little League Field: 5700 E Old Walnut Canyon Rd.

I would like additional information about the Cinder Lake Landfill.

Please visit the Cinder Lake Landfill webpage.

I would like information about trash and recycling services.

Please contact the Solid Waste section at (928) 213-2110 during normal business hours or visit the Trash and Recycling section of our website. The Solid Waste section may be reached at the aforementioned phone number Monday - Friday from 7:30 AM - 4:00 PM.

I would like to report a dead animal in the roadway.

Please report large game to the Streets section at (928) 213-2175 during normal business hours. Please include any relevant information, such as type of animal, location, and mile marker information. The Streets section may be reached at the aforementioned phone number Monday - Friday from 8:00 AM - 4:30 PM.

Large game removal on I-40 or I-17 is handled by ADOT. Please contact ADOT at 1-800-648-2531.

Please contact the Solid Waste section for smaller animals (cats, rabbits, skunks) at (928) 213-2110 during normal business hours. The Solid Waste section will assist with pick-up at the request of property owners for a fee of $86.58. The Solid Waste section may be reached at the aforementioned phone number Monday - Friday from 7:30 AM - 4:00 PM.

My trash/recycling were not picked-up.

The Solid Waste section provides trash and recycling collection service within the City. To inquire about your current trash or recycle service please contact (928) 213-2110 during normal business hours. The Solid Waste section may be reached at the aforementioned phone number Monday - Friday from 7:30 AM - 4:00 PM.

My trash/recycling bin is broken (missing lid, wheel, etc.) and in need of replacement.

To request a replacement bin/associated item, please contact the City of Flagstaff Solid Waste section at (928) 213-2110 during normal business hours. The Solid Waste section may be reached at the aforementioned phone number Monday - Friday from 7:30 AM - 4:00 PM.

Streets Section

General Operations

A street light is out near my residence or place of business.

The Streets section provides a streetlight check on a quarterly basis and provides maintenance and repair of all street lights.

To report a non-working City streetlight, please utilize the Citizen Request Tracker or contact the Streets section at (928) 213-2175 during normal business hours. The Streets section may be reached at the aforementioned phone number Monday - Friday from 8:00 AM - 4:30 PM.

Please provide the following information:

- The location or address of the light

- The pole number located on the streetlight pole if possible

- Your name and daytime phone number

To report a private street or a dusk-to-dawn light, please contact the APS Phoenix Construction office at (602) 371-6140.

How does a pedestrian hybrid signal work?

Pedestrian hybrid signals are managed by ADOT. There is currently a pedestrian hybrid signal on West Route 66.

The signals are present in marked, unsignaled crosswalk areas which are marked where pedestrians will be crossing a street or highway.

A flashing yellow light indicates drivers should slow down. A solid yellow light indicates drivers should prepare to stop. A double-red light indicates drivers should stop to allow pedestrians to cross. A flashing red light alerts drivers to stop, then proceed with caution if the crosswalk is clear. If no lights are illuminated, drivers may proceed if the crosswalk is clear.

Additional information may be found at the Transportation Engineering Pedestrian Traffic Control Devices webpage and from ADOT at https://azdot.gov/about/transportation-safety/pedestrian-hybrid-beacon.

I have a question associated with Sandbags related to the Museum Fire Flooding Area.

The Coconino County Flood Control District has provided additional information and informational flyers at https://coconino.az.gov/2133/Museum-Fire-Flood-Area.

Please direct any inquiries to the Coconino County Flood Control District online at https://www.coconino.az.gov/1450/Flood-Control-District or via phone at (928) 679-8300 or 1-800-790-1990 (toll free).

I live near an alleyway downtown and would like to report an area which may need maintenance.

Downtown alleys, considered right-of-way or easement access areas, are generally under the maintenance of the Streets section. The streets section manages annual grading of dirt alleys.

During snow operations, the Parks section assists with clearance.

Please utilize the Citizen Request Tracker to report any items related to alleys.

I need information associated with Blue Stake.

Please call Blue Stake directly at (602) 659-7500 or dial 811 to produce a ticket with Blue Stake.

I need to report an issue with a street sign.

Please report any downed Stop signs or One-Way signs immediately to (928) 213-2175 during normal business hours. The Streets section may be reached at the aforementioned phone number Monday - Friday from 8:00 AM - 4:30 PM. After hours, please call the Flagstaff Police Department at (928) 774-1414.

For other downed or missing signs, please utilize the Citizen Request Tracker or call the Streets section at (928) 213-2175 during normal business hours and leave a detailed message.

If you are requesting a new sign or have a concern for a safety issue, please contact the Traffic Engineering section directly at (928) 213-2692. The Traffic Engineering section may be reached at the aforementioned phone number during normal business hours Monday - Friday from 7:00 AM - 4:00 PM.

I need to report a repair issue on a City maintained street (potholes, drainage problems, grading, guardrail repairs).

Please report non-emergency problems with any of the following:

- Potholes

- Drainage Problems and Shoulders (Curbs and Gutters)

- Grading of Dirt Roads

- Guardrail Repairs

Please utilize the Citizen Request Tracker or contact Public Works Administration at (928) 213-2175 during normal business hours. The Streets section may be reached at the aforementioned number Monday - Friday from 8:00 AM - 4:30 PM.

I need to request sidewalk replacement or repairs near my residence or place of business.

Please fill-out the Sidewalk Replacement form. After the form has been submitted, staff from the Streets section will review the information and visit the site. Please review additional details at our Sidewalk Replacement webpage.

I would like additional information concerning the status of Street Maintenance Projects.

Please review information provided on our Street Maintenance Program webpage.

I would like additional information associated with street striping in the City of Flagstaff - in some areas street striping is beginning to look faded.

Street striping is performed in both the fall and spring seasons as temperature and weather conditions allow. Long lines are painted annually and directional (crosswalk markings and turn arrows) markings addressed as needed.

I would like additional information associated with the Street Sweeping Program.

The Streets section operates one (1) daytime sweeper and two (2) nighttime sweepers, dividing the City into geographical areas. Sweepers modify scheduling depending on the weather conditions.

Spring/Summer - Operations are regulated to cleaning main routes on a weekly basis and residential streets monthly. The immediate downtown is swept with greater frequency as needed.

Fall/Winter - Operations are regulated to cleaning main routes on a weekly basis and residential streets monthly. Following winter storm events, all routes and bike lanes are swept as soon as possible.

Additional information is available at our Street Sweeping webpage.

To report an area which may require additional street sweeping, please utilize the Citizen Request Tracker or contact Public Works Administration at (928) 213-2175 during normal business hours and provide a detailed description. The Streets section may be reached at the aforementioned number Monday - Friday from 8:00 AM - 4:30 PM.

I would like to report a dead animal in the roadway.

Large game removal on I-40 or I-17 is handled by ADOT. Please contact ADOT at 1-800-648-2531.

I would like to report a drainage issue.

The Water Services Stormwater section assists with storm drain related issues.

To report non-emergency issues, please utilize the Citizen Request Tracker or contact the Stormwater section and provide a detailed description. For a blocked storm drain, please call Stormwater Maintenance at (928) 213-2445 during normal business hours. For a drainage problem, please call Stormwater at (928) 213-2474 during normal business hours.

I would like to report a traffic signal issue.

The Traffic signal crew is responsible for all signals and pedestrian flashers throughout the City.

The exceptions are, the Arizona Department of Transportation (ADOT) is responsible for traffic signals on Route 66, Milton, and Hwy 180 (Humphreys).

To report a malfunctioning City traffic signal light please call (928) 213-2175 during normal business hours (Monday - Friday from 8:00 AM - 4:30 PM). After hours, please contact the Flagstaff Police Department at (928) 774-1414.

For ADOT managed traffic signals, please contact ADOT at 1-800-648-2531 or (928) 774-1491 (local Flagstaff area).

To report a BNSF crossing issue please contact the Flagstaff Police Department at (928) 774-1414.

I would like to report a vegetation issue.

To request non-emergency vegetation assistance, please utilize the Citizen Request Tracker, call the Parks section at (928) 213-2161 or the Streets Section at (928) 213-2175, and provide a detailed account. The Parks section may be reached during normal business hours at the aforementioned phone number Monday - Friday from 8:00 AM - 5:00 PM. The Streets section may be reached during normal business hours at the aforementioned phone number Monday - Friday from 8:00 AM - 4:30 PM.

I would like to report a potentially hazardous or downed tree.

I would like to request information about the status of various repair projects around the City.

Please reach out to the City of Flagstaff’s Capital Improvement and Community Development personnel for additional information. Capital Improvements personnel may be reached at (928) 213-2606 during normal business hours. Community Development personnel may be reached at (928) 213-2676 during normal business hours.

Informational maps associated with Road Repair and Street Safety Projects may be found at the Road Repair and Street Safety Initiative web page. For additional information regarding the Street Maintenance Program, please visit the Street Maintenance Program web page.

Construction project information associated with ADOT may be found https://azdot.gov/projects. Local projects information is included by area, such as information for the Interstate 40 - Fourth Street Bridge widening (https://azdot.gov/projects/northcentral-district-projects/interstate-40-fourth-street-bridge-widening-and-butler) or for the area surrounding City Hall (https://azdot.gov/projects/northcentral-district-projects/us-180-route-66-aspen-avenue).

Is the pedestrian cross-walk signal lighting working correctly?

Four (4) types of Pedestrian Traffic Control Devices are used within the City of Flagstaff: Circular Flashing Beacon (CFB), Circular Rapid Flashing Beacon (CRFB), Rectangular Rapid Flashing Beacon (RRFB), and Pedestrian Hybrid Beacon (PHB), also referred to as the HAWK (High intensity Activated CrossWalK).

All four (4) devices essentially work in the same manner. When a pedestrian approaches an intersection, they will need to push the pedestrian button in order to activate the signal.

Some of locations have a pedestrian refuge (island) in the middle of the roadway – these areas have two (2) buttons which need to be pushed. For example, the crosswalks at the intersection of Third Avenue and Fourth Street have a pedestrian refuge. If yellow flashing pedestrian crosswalk signals are not working on one side of the crosswalk while a pedestrian is within the pedestrian refuge, the citizen should verify that both sets of pedestrian buttons were pushed (one at the initial curb and the one at the pedestrian refuge median). Pedestrians should push both sets of pedestrian buttons to get both sides of the crosswalk signal to illuminate.

Additional information may be found at the Transportation Engineering Pedestrian Traffic Control Devices web page.

Snow and Ice Operations

Emergency Service Access Information

In the event of an emergency, please contact the City of Flagstaff Emergency Services at 911.

The Streets section works quickly and efficiently to ensure Emergency Services vehicle access. Plows are diverted to applicable areas as necessary. Emergency personnel will contact the Streets section directly if there is an issue with accessibility immediately.

I need to report icy conditions near my residence or place of business.

Cinders are applied to major hills, signalized intersections, railroad crossings, shaded areas, problem areas, and stop signed intersections. We limit the use of cinders in residential areas and flat roads.

Cinders must be reapplied frequently due to traffic pushing the cinders into the snow/ice, crushing or blowing off the roadway.

Please call the Streets section at (928) 213-2175 during normal business hours and provide a detailed account of any concerns. The Streets section may be reached at the aforementioned phone number Monday - Friday from 8:00 AM - 4:30 PM.

I need to report unsafe, uncleared ice-covered sidewalks.

Please contact Community Code Compliance directly at (928) 213-2104 during normal business hours.

I need to report winter parking violations.

Please contact Community Code Compliance directly at (928) 213-2104 during normal business hours.

I would like additional information about the Snow Berm Relocation Program.

Please see the Requirements and Application information for Snow Berm Relocation Assistance or contact the Administrative Specialist with the Parks section directly at (928) 213-2316 during normal business hours. The Parks section may be reached at the aforementioned phone number Monday - Friday from 8:00 AM - 5:00 PM.

I would like to check the current road conditions. I am planning to travel to the Flagstaff area via State/Federal routes to enjoy the snow season.

The Arizona Department of Transportation (ADOT) provides a service to check the status of road conditions throughout the state on ADOT managed routes. For Traveler Information Service details please go to www.az511.com or call 511 (in Arizona) and 1-888-411-ROAD (7623) (Out of State).

Additionally, The Forest Service provides local road conditions at http://www.fs.usda.gov/alerts/coconino/alerts-notices.

I would like to check the current weather conditions.

Local weather conditions may be reviewed at https://www.weather.gov/fgz/ from the National Weather Service.

I would like to report an area which may require additional plowing or grading due to snowy conditions near my residence or place of business.

The Flagstaff City Council approved a snow operations policy which sets priorities for plowing as well as some desired time frames. This policy includes a goal to keep first priority streets open at all times.

First priority areas consist of the following:

1. Main Arterials

2. Major Hills

3. Downtown

4. Mountain Line Transit Routes

5. School Bus Routes

All other streets are considered Second Priority Areas.

Route maps depicting First Priority Areas and areas not maintained by the City are available at Snow Operations - Snow Routes by Maintenance Agencies.

The policy also sets the following target plowing time frames based on the amount of snowfall received:

During the months of January and February only.

* 0 to 3 inches of snow - First priority areas only

* 3 to 8 inches of snow - Second priority areas completed within 12 hours

* 8 to 12 inches of snow - Second priority areas completed within 18 hours

* Over 12 inches of snow - Second priority areas completed within 36 hours

These targets are from the beginning of the snow season to the end of December and from the end of February to the end of the snow season

* 0 to 4 inches of snow - First priority areas only

* 4 to 8 inches of snow - Second priority areas completed within 12 hours

* 8 to 12 inches of snow - Second priority areas completed within 18 hours

* Over 12 inches of snow - Second priority areas completed within 36 hours

Snow operations crews operate on 12 hour shifts and work around the clock plowing, cindering, and picking up snow during and after a storm.

The timing of snow storms creates many challenges. If we receive snow right before the morning rush hour or the evening rush hour, it is very difficult to keep the first priorities open and passable. Depending upon the amount of accumulation, approximately 4-12 hours is required to plow and cinder the first priority streets one (1) time.

To report an area which may need additional, non-emergency plowing/grading, please utilize the Citizen Request Tracker or call the Streets section at (928) 213-2175 during normal business hours and provide a detailed account.

I would like to report an area where cinders in the bike lanes.

To report an area with cinders in bike lanes, please utilize the Citizen Request Tracker, During snow events, the department receives high volumes of phone calls and reports. All reports from citizens will be reviewed and addressed in order of priority as scheduling allows. Please be advised that snow operations crews operate on 12 hour shifts and work around the clock plowing, cindering, and picking up snow during and after a storm.

My residential area has not yet received snow plowing and/or other services (trash pick-up, main service, etc.)

During winter events, snow plows typically operate on a regular schedule and our personnel work to keep roads clear. For additional information, please review the Snow and Ice Operations webpage.

Please utilize the Citizen Request Tracker at Request Tracker, call the Streets section at (928) 213-2175 regarding plowing, Solid Waste at (928) 213-2110 regarding trash pick-up, and the United States Post Office at 928-714-9302 regarding mail service during normal business hours.

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