Snow Hero Program

Cartoon squirrel shoveling snow

Snow- and ice-covered sidewalks can be hazardous for everyone, and this program aims to support snow-clearing efforts throughout the community, helping to ensure all community members can stay safe and continue to receive essential services.

The Snow Hero Program is a "Neighbors Helping Neighbors" program that matches residents who need assistance to clear snow and ice from their sidewalks with a Snow Hero. The program is intended to assist residents who physically cannot remove snow from their adjacent sidewalks and do not have other resources to remove snow accumulation.

Become a Snow Hero

Snow Heroes will be matched with a nearby neighbor to help assist in clearing snow and ice from only the sidewalk(s) adjacent to the property within 48 hours of the conclusion of the most recent snow event. 


  • Be 18 years or older.
    • Anyone under the age of 18 needs parent/guardian approval.
  • Provide your own snow removal equipment and transportation. Such as a shovel or snow blower.
  • A representative can register a group, organization, school, or club.
  • Complete and sign the Registration Form.

Snow Hero Registration Form (online version)

Snow Hero Registration Form (PDF) (print version)

Safe Sidewalks

Clean and clear sidewalks are a health and safety benefit and positively impact our community. Please visit the Safe Sidewalks webpage for more information.

Safe Sidewalks | City of Flagstaff Official Website (

For Residents

Older adults and people with mobility challenges may qualify for the Snow Hero Program. Applicants must:

  • Reside in the City of Flagstaff, 
  • Be 62 years or older,
  • Have a physical disability to be considered for the program.

Capacity for the program is limited based on the number of Snow Heroes, and service is not guaranteed.

Request Assistance

To request assistance from a Snow Hero and be placed on the waiting list, please complete either the online form or print and mail in the PDF form.

Assistance Request Form (online)

Assistance Request Form (PDF) (print version)

  • Email the completed form 
  • Mail in the completed form to:
    211 W. Aspen Ave
    ATTN: Sustainability-Snow Hero
    Flagstaff AZ 86001

Answers to Frequently Asked Questions

  • Neighbors and Snow Heroes who have been matched will be contacted when assignments are confirmed.
  • Snow Heroes and neighbors may not be assigned immediately.
  • Snow Heroes assignments depend on proximity to neighbors requesting assistance.
  • Snow Heroes are expected to help within 48 hours after a snow event has concluded. We encourage Snow Heroes to allow enough time for snowplow operations to occur in assigned neighborhoods.

If you have questions or want to learn more, please email Steven Thompson or call 928-213-2144.