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1. How does 9-1-1 work?

When you dial 9-1-1, the system directs your call to a public safety dispatch center operated by the local police, fire or sheriff's department and staffed by highly trained professionals. It is important that you stay on the line and tell the dispatcher what help is needed and where it is needed. Dispatchers are trained to ask you questions that are helpful in determining which agency should respond and how quickly. By answering these questions you are helping them provide the best possible response.

2. Are there charges for dialing 9-1-1?

There are no charges for dialing 9-1-1 to request assistance, but there may be charges for services provided, such as ambulance transportation. Those charges could result regardless of the number dialed. You can dial 9-1-1 from any pay phone without depositing a coin. There is no charge for 9-1-1 calls from a cellular phone.

3. Does calling 9-1-1 mean that you will get an immediate response?

All police, fire, and emergency medical services will respond to your need as quickly as possible. If these agencies are busy, a response will be provided in the order of urgency.