What if I lose or forget my pin number?

Call the Customer Service at 928-213-2231. There will be a question on the application to help identify the account holder. Customer Service staff will relay your pin number after verifying that the account is valid. Please remember, staff will only be available during normal business hours as noted below.

Show All Answers

1. Where do I get an application to set up a water loading account?
2. How long until my application is approved and I can draw water?
3. What methods of payment will the City accept to set up my account?
4. What methods of payment will the City accept to add money to my account?
5. How do I access water with the pin pad technology?
6. What if I lose or forget my pin number?
7. What if I want my pin number changed?
8. Will I be billed for water usage every month?
9. When can I come in to set up an account?
10. Does it matter what type of tank I fill with water?