Where does our water come from?
  • Inner Basin wells and springs This water is only available seasonally, June through October. Approximately two million gallons per day is produced during the season.
  • Lake Mary surface water Water from Upper Lake Mary is treated at the Lake Mary Water Treatment Plant. Lake water is used extensively when the lake is above 50% capacity. Up to eight million gallons per day may be available.
  • Lake Mary wellfield The Lake Mary wellfield has six producing wells. The water is high in calcium hardness. This water is mixed with treated surface water at the water plant before entering the distribution system. The wellfield is capable of approximately three million gallons per day.
  • Woody Mountain wellfield The Woody Mountain wellfield has 10 producing wells and is capable of producing approximately five million gallons per day.
  • Local wells The City has seven equipped local wells (Foxglenn, Continental, Interchange, Shop, Sinagua, Tuthill and Rio Wells). They are capable of producing approximately five million gallons per day.

Show All Answers

1. How do I setup a new water account?
2. How do I transfer my account when I move?
3. Where does our water come from?
4. Where can I buy water that I can haul?
5. How do I get my water turned off if I have a leak?
6. How can I close my account?
7. Where is my water meter?
8. What is the phone number for Blue Stake?
9. What's my water pressure?
10. Why is my water bill so high?
11. What is the City's back-bill and refund policy?
12. How is my sewer rate calculated?
13. I had a big leak or other unexplained usage at my property. Is there anything you can do to help me with the bill?
14. Who is responsible for my water service line?
15. Do you know a good plumber?
16. Where is my water shutoff valve located?
17. Where did my water pressure go?
18. What are the phone numbers for the plants?
19. Can tours be made of the City's water and wastewater plants?
20. What is the hardness of our water?
21. Who do I call if my water taste or smells bad?
22. Who repairs my broken/plugged sewer service line?
23. How do I get a new sewer tap?
24. Where is my sewer tap?
25. Do I need a grease trap?
26. Can I get reclaimed water to my home?
27. What waste materials are accepted at the Wildcat Hill Water Reclamation Plant
28. When does the Wildcat Hill Wastewater Treatment Plant accept waste?
29. What is backflow?
30. What causes backflow?
31. What is backsiphonage?
32. What is backpressure?
33. How can backflow be prevented?
34. What is a backflow assembly?
35. How is an assembly approved?
36. Who is required to have a backflow prevention assembly?
37. How do I know if I need a backflow prevention assembly?
38. Is there a general compliance schedule and process?
39. Who can install a backflow prevention assembly?
40. Where should a backflow prevention assembly be located?
41. Who is responsible for the testing and maintenance of the backflow assembly?
42. Who provides Backflow Assembly Testing
43. How do I get a permit to use a reclaimed water loadout station?
44. How do I apply for a turf rebate?
45. How do I get a high efficiency toilet (HET) rebate?
46. How much is the deposit/why do I see a $50 charge on my billing statement?
47. Are rebates available for washing machines or hot water re-circulators?
48. What is the Environmental Management fee on my bill?
49. What is the Water Resource and Infrastructure Protection Fee?