How do I setup a new water account?

To open your water, sewer and trash account, you may contact the City in one of the following ways: in-person, online, or mail/fax. To set up an account in-person, please visit City Hall at 211 W Aspen. To set up an account online or via mail/fax, please visit the customer service webpage at: E-SERVICES Service Activation Request Please note: The charge to open normal Residential service is $176.21 which includes a $26.21 Service Charge including tax and a $150 Refundable Deposit (after 12 consecutive on-time payments). All new account set-ups require one full business day notice.

Service Activation Request

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1. How do I setup a new water account?
2. How do I transfer my account when I move?
3. Where does our water come from?
4. Where can I buy water that I can haul?
5. How do I get my water turned off if I have a leak?
6. How can I close my account?
7. Where is my water meter?
8. What is the phone number for Blue Stake?
9. What's my water pressure?
10. Why is my water bill so high?
11. Who is responsible for my water service line?
12. Do you know a good plumber?
13. Where is my water shutoff valve located?
14. Where did my water pressure go?
15. What are the phone numbers for the plants?
16. Can tours be made of the City's water and wastewater plants?
17. What is the hardness of our water?
18. Who do I call if my water taste or smells bad?
19. Who repairs my broken/plugged sewer service line?
20. How do I get a new sewer tap?
21. Where is my sewer tap?
22. Do I need a grease trap?
23. Can I get reclaimed water to my home?
24. What waste materials are accepted at the Wildcat Hill Water Reclamation Plant
25. When does the Wildcat Hill Wastewater Treatment Plant accept waste?
26. What is backflow?
27. What causes backflow?
28. What is backsiphonage?
29. What is backpressure?
30. How can backflow be prevented?
31. What is a backflow assembly?
32. How is an assembly approved?
33. Who is required to have a backflow prevention assembly?
34. How do I know if I need a backflow prevention assembly?
35. Is there a general compliance schedule and process?
36. Who can install a backflow prevention assembly?
37. Where should a backflow prevention assembly be located?
38. Who is responsible for the testing and maintenance of the backflow assembly?
39. Who provides Backflow Assembly Testing
40. How do I get a permit to use a reclaimed water loadout station?
41. How do I apply for a turf rebate?
42. How do I get a high efficiency toilet (HET) rebate?
43. Are rebates available for washing machines or hot water re-circulators?
44. What is the Environmental Management fee on my bill?
45. What is the Water Resource and Infrastructure Protection Fee?