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In addition, the Development Case Manager serves as your single point of contact... you can call your Development Case Manager at any time.
You can still call any member of your review team directly – they will be able to answer questions concerning plan review on specific items such as International Building Code, stormwater or public improvement requirements -- but the Development Case Manager is always there to handle complex issues and the comprehensive overlapping review.
For example, your property may not be able to handle the project you've proposed, due to hillside slope, fire regulations, height limits or other regulations. The Development Case Manager will make sure you understand the situation in a timely fashion. More importantly, he or she will also ensure that issues are identified early in the process so we can suggest ways to modify your project to comply with regulations.
The Development Case Manager needs to be included in any discussions that resolve conflicting project-design issues, such as when a redesign of a portion of the project is needed, or involves competing code requirements. His or her job is to keep your project reviews coordinated and predictable.
If you can't meet your schedule, other dates may change. For example, if you have a public hearing as part of your review and it is postponed, the date for final action on your construction permit could be changed.
If an issue arises in your project with which you don't agree, the Development Case Manager is your contact to seek problem resolution. Just notify the Development Case Manager and he or she will take up your concerns with the appropriate staff, up to and including the Development Services Director.
The Development Case Manager, however, will still be there to ensure that you get to a decision point.