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Housing Authority - Public Housing

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1. Low Income Public Housing Frequently Asked Questions

Please note this set of questions deals only with the Public Housing Waiting List. As of November 19, 2019, all applications for Public Housing are now submitted online. Starting July 15, 2021, you can apply and maintain your file through Haven Connect. This change from our previous waiting list software was to better serve our applicants and we do apologize for any inconvenience.

Contact Haven Connect for the following:

• Technical questions about updating your application
• Any questions about submitting your application online
• Haven Connect account creation

Documents such as birth certificates and social security cards are not required for the pre-application. These will be requested when you near the top of the waiting list.

If you wish to request a reasonable accommodation, including modifications, auxiliary aids and services due to disability in regards to applying, please contact us immediately: 

• Email the Housing Authority at housing@flagstaffaz.gov;
• Write to the Housing Authority at 3481 N Fanning Dr., Flagstaff, AZ 86004; or 
• Call us at (928) 213-2730. 

The Reasonable Accommodation form for Low-Income Public Housing is available here.

Written and oral language services will be provided upon request. Please note that the Flagstaff Housing Authority lobby is currently closed to limit the spread of COVID-19. 

If you speak a language other than English, use the Google Translate menu for an approximate translation. The Google Translate menu can be found at the bottom right of your web browser window on a desktop/laptop or scroll to the bottom of this page on a mobile device. Web browsers also support many text-to-speech plug-ins. See the Chrome Web Store, Firefox Browser Add-Ons page, and this how-to Internet Edge or this how-to for Internet Explorer.

If you wish to request a reasonable accommodation, including modifications, auxiliary aids and services due to disability in regards to applying, please contact us immediately by emailing the Housing Authority by mail to 3481 N Fanning Dr., Flagstaff, AZ 86004; or by phone at 928-213-2730. The Reasonable Accommodation form for Low-Income Public Housing is available here. You can also come into our office at 3481 N Fanning Dr. during typical business hours. Written and oral language services will be provided upon request. Please note that the Flagstaff Housing Authority lobby is currently closed to limit the spread of COVID-19.

If you speak a language other than English, use the Google Translate menu for an approximate translation. The Google Translate menu is to the bottom right of your web browser window on a desktop/laptop or scroll to the bottom of this page on a mobile device. Web browsers also support many text-to-speech plug-ins. See the Chrome Web Store, Firefox Browser Add-Ons page, and this how-to Internet Edge or this how-to for Internet Explorer.

Find the FAQs for Section 8 Housing Choice Voucher program at https://www.flagstaff.az.gov/faq.aspx?TID=46.

2. How will I know if I am on the Waiting List or not?

When you finish the application, you may login to app.havenconnect.com/login. There you will see the waiting lists for which you've applied. 

For technical assistance, contact Haven Connect. 

3. What is my status or number on the Waiting List?

To review your file and see your status, login to Haven Connect. 

The City of Flagstaff Housing Authority maintains a Residency Preference for all waiting lists. If no adult in the household lives in Flagstaff, works at least 20 hours/week in Flagstaff, nor has a promise of work (excluding a nonvoluntary transfer) in Flagstaff, they will be sorted behind those who do. 

4. I am already on the Low Income Public Housing Waiting List; how do I apply for Section 8?

The Section 8 Housing Choice Voucher waiting list opened September 1, 2021 at 8:30. you may apply through Haven Connect.

5. What are the steps for receiving public housing? When will I receive a unit? What does the screening process include?

These steps vary in length of time based on the length of our waiting lists and the rate at which units turn over.

1. Pre-Application: This is the online application and it establishes your date and time for the waiting list.
2. Maintaining Your File: If there are changes to your file, update your file with Haven Connect at https://app.havenconnect.com/login. If your physical address or employment status changes, this may affect your residency preference, so you are encouraged to keep your file updated. Keep your mailing address updated as this is our primary means of contacting you. You may add or remove family members, which can affect the waiting lists for which you qualify.
3. Full Application: When an applicant nears the top of the waiting list, they will receive the full application. This application includes a letter to help applicants secure public records requests for all residents aged 18 or older. It also includes a checklist of documents applicants will need to provide such as birth certificates, social security cards, photo IDs, pay stubs, and bank statements (as applicable). If the application and documentation are not provided in full, the applicant may be removed. See below concerning removals. Any additional changes to your file should be submitted 
4. Review of Application and Documents: At this stage, we verify the documents provided, follow up with previous landlords, and calculate household income. Missing or incomplete documents are also requested at this time. As many of these steps include third parties such as landlords and employers, time for this step varies. An applicant may be denied due to various items discussed below.
5. Eligibility Interview: Following the review, your file is passed to a housing services specialist who will schedule an interview with you. These interviews may be at 3481 N Fanning Dr or at 1 Brannen Circle, so read these letters carefully. If the applicant fails to attend the eligibility interview or does not submit requested paperwork within the time frame, then they will be removed from the waiting list.
6. Pre-Lease Briefing and Maintaining Applicant File: After the eligibility interview, applicant files are passed to the housing manager. An pre-lease briefing is scheduled; all adults in the household must attend the pre-lease briefing, which will be held at 3481 N Fanning Dr. In addition, applicants must maintain an up-to-date file concerning pay stubs, bank statements, and other changes. Failure to attend the pre-lease briefing or maintain a file will result in removal from the waiting list.
7. Unit Offer: Some time following the briefing, a unit offer will be made. The unit offer is made when it is clear that a particular unit is suitable for and will become available to an applicant. Typically, this unit is still occupied or in need of maintenance before move in, which can take weeks or months. When responding to a unit offer, a third of the deposit is required. An applicant must continue to respond to any requests for documentation or risk removal.
8. Move In: When the unit is ready, the applicant is given a move in appointment with the housing services specialist and they may move in. Upon move in, another third of the deposit is required. The final third can be paid with first month’s rent or sooner.

6. Do you have any emergency housing options available?

The City of Flagstaff Housing Authority does not have emergency housing available. We house applicants off of the waiting list based on the date and time of application. Applicants with the residency preference are sorted ahead of those who do not have the preference. (See FAQ on preference below for more information on preferences.) Applicants must submit an application to be placed on the waiting list in order to receive housing. If you are seeking emergency housing, see the Emergency Housing page and visit with the Front Door of Coconino County website, the one-stop for those experiencing homelessness.

7. Can you expedite my application due to my circumstances?

No, we do not expedite applications due to individual circumstances. Each applicant family must be placed on the waiting list and go through the eligibility interview process based on the date and time they applied in order to receive housing.

If you currently have Section 8 and are using portability to move to Flagstaff, see the Section 8 tab, "S8 Participant Info," for more information. If you are a veteran experiencing homelessness, you may have additional options through the VASH Program and should contact a veteran services provider; in Flagstaff, call Megan Studer, (928) 499-0284 or (800) 949-1005 ex 5692. See our dedicated Emergency Housing page for more resources. 

8. What do you mean, “Preference”?

We give preference to those who live or work in Flagstaff. If you do not have a residency preference, you will have an indeterminate wait and may never near the top of the waiting list. Your residency preference status on the Waiting List is based on whether your primary residence is in Flagstaff, an adult household member works or is self-employed at least twenty hours a week in Flagstaff, or an adult household member has an offer of work in Flagstaff. If this changes for you it may change your position on the waiting list once you report. 

For one-bedroom units, there is an additional preference for seniors (people of 62 years or older), people with one or more disabilities, or both.

If your situation changes, please update your information through the applicant portal. Your preference status can change while you’re on the waiting list. 

9. I applied and have not received a letter or a phone call.

Prior to November 19, 2019, the Flagstaff Housing Authority would send a pre-eligibility letter through the U.S. Postal Service. Starting on November 19, 2019, we now send an email confirmation to the email you listed in your application. If you received a confirmation number, you have applied. The Flagstaff Housing Authority does not request or disclose information over the phone.

10. After I apply, why does it take so long to receive assistance?

The Flagstaff Housing Authority has only 265 public housing units. We can’t offer assistance to a new family until one who is currently housed moves out of one of these units. By responding clearly, completely, and quickly to requests for information, you can help us house your family as promptly as possible. Be sure to keep your information up to date so that you are on the appropriate waiting lists and have the appropriate preferences.

11. Why should I update my application?

You should update your information so that we can contact you quickly when you near the top of the list and that you are on the correct waiting list. If you fail to update your contact information, you may miss the opportunity to be housed. If you near the top of the waiting list and do not respond in time, you will be removed from the waiting list. At which point you would have to reapply, losing your original application date and time. You can update your application at app.havenconnect.com/login. 

If you have already submitted your record request (background check), any changes should be reported directly to who has requested them, to housing@flagstaffaz.gov, or in writing to 3481 N Fanning Drive, Flagstaff, AZ 86004 so they can be passed to the program manager or case worker handling your file.

12. How do I change my address or phone number, add another household member, or update my income?

You can update your information through Haven Connect apply.havenconnect.com/login. If you need technical assistance, see Haven Connect Support. If you are unable to update your file, you may submit them to housing@flagstaffaz.gov or inwriting to 3481 N Fanning Drive, Flagstaff, AZ 86004 The Flagstaff Housing Authority does not make changes or disclose information over the phone.

If you have already submitted your record request (background check), any changes should be reported directly to housing@flagstaffaz.gov or in writing to 3481 N Fanning Drive, Flagstaff, AZ 86004 so they can be passed on to the program manager or case worker handling your file.

13. If I have a felony will that automatically make me ineligible? What about rental history or other criminal activity?

No, felonies do not immediately make applicants ineligible. Low-Income Public Housing applicants will be screened for tenant suitability. We review criminal activity related to drug, disturbance and/or violent activity documented through police reports, landlord references and convictions. This will include credit, landlord reference, and criminal background checks. (Criminal background checks are requested for all residents 16 years or older as part of the full application.) Sex offenders under lifetime registration requirements are disqualified under federal law.

Reasons for disqualification include, but are not limited to:

• Debts owed to previous landlords or Public Housing Authorities
• Delinquent utility debts
• Drug or alcohol related activities or evictions
• Gang related activity
• Past evictions or poor landlord references
• Property tax liens
• Violent crimes

Efforts to repay past delinquencies and successful completion of drug or alcohol abuse programs will be taken into account when determining tenant suitability. Lack of credit history is not cause for disqualification. If you are denied admission, you have the right to request a Grievance Hearing. Under the Violence Against Women Act (VAWA), you cannot be denied because you were a victim of domestic violence, stalking, or sexual assault.

14. What size of home can I apply for?

The City of Flagstaff Housing Authority can only honor requests for at least one person or couple per bedroom and no more than two people per bedroom except as a reasonable accommodation. Reasonable accommodations may include a room for medical equipment or for a live-in aide.

You may request a change in bedroom size once every twelve months after your initial application or following a change in family composition. That means, if you applied on January 1st of this year, you can change your bedroom size on January 1st of next year. A family composition change includes (but is not limited to):

• A family member becoming pregnant
• A family member moving away for school or work
• Someone on the application getting married or divorced

If you are communicating a family composition change, consider if a change in bedroom size is appropriate and you may request that change following your change report. You must still qualify for the new bedroom size (one person per bedroom, no more than two, couples share a room). To request a bedroom size change, email housing@flagstaffaz.gov.

15. My family includes citizens and/or permanent resident non-citizens. My family also includes non-citizens who are not Permanent Residents. Are we still eligible for Section 8/Low-Income Public Housing?

Yes. HUD regulations prohibit assistance to ineligible family members, but mixed-eligibility households may receive assistance from either Section 8 or Low-Income Public Housing. However, assistance will be provided on behalf of family members who are eligible. Income from both eligible and ineligible household members are included in calculating household rent responsibility. Both eligible and ineligible household members are included in the household size when determining the appropriate income limit and eligible number of bedrooms.

Concerning Low-Income Public Housing and §13.5 of the Admissions and Continued Occupancy Plan, a household that includes ineligible family members receives a proportional reduction in their rental subsidy which leads to a higher rent burden. For example, a four person family where three individuals are eligible and one is not will receive 75% of the rental subsidy of a four person family where all four individuals are eligible.

16. I have been removed. What can I do?

Applicants are removed from the waiting list if they fail to respond to forms or requests for documentation by the deadline, for failing to check in at least every twelve months, for voluntary removal, or after being denied (see below). Maintaining an updated applicant file, including an accurate mailing address, is the applicant’s responsibility. 

• If your email address has changed, notify us by emailing the Housing Authority at housing@flagstaffaz.gov or in writing to: 3481 North Fanning Drive, Flagstaff, AZ 86004. Include your date of birth in your correspondence. 
• If you were removed for failing to respond to requests for documentation, then you may typically appeal this removal by completing and delivering the requested documentation within ten days of your removal.
• If you are outside your appeal deadline, you will have to re-apply to get onto the waiting list. Applications are not expedited due to previous removal or previous submission of documents.

17. I have been denied. What can I do?

If you are denied admission, you have the right to request a Grievance Hearing. Under the Violence Against Women Act (VAWA), you cannot be denied because you were a victim of domestic violence, stalking, or sexual assault. Grievance Hearing requests are addressed to Kurt Aldinger, Public Housing Manager, who can be reached by:

• Email at kaldinger@flagstaffaz.gov; 
• Mailing a statement to 3481 N Fanning Drive, Flagstaff, AZ 86004; and 
• By providing a written statement to the front desk. 

Find more information on the Violence Against Women Act (VAWA) here.

18. How will I know how much rent I will be responsible for?

Your rent will be based on your family income. In most cases, you will pay 30% of your adjusted income toward rent. When there is a change in household income that may change your rent. When you attend a pre-lease briefing, we will give you an estimate of your rent.

19. Where are the homes I can rent?

The City of Flagstaff Housing Authority owns and maintains East Flagstaff Housing (Siler Homes and Scattered Sites in zip code 86004) and Flagstaff Housing West (Brannen Homes and Scattered Sites in zip code 86001). Find a map of Flagstaff Housing West, or a map of East Flagstaff Housing.

As part of the pre-application you opted for one or both waiting lists. If you applied for only one waiting list, you may be able to apply for the second; however the new application will have a new date and time while the first application date and time will be preserved.

20. I have been discriminated against in my search for housing. What can I do?

The City of Flagstaff is committed to fair housing. The Federal Fair Housing Act and the State of Arizona prohibit housing discrimination based on race, color, religion, sex, disability, national origin, and familial status. For legal assistance, the City of Flagstaff Housing Authority refers households to the non-profit DNA Legal Services and to the Southwest Fair Housing Council.

For more information see U.S. Department of Housing and Urban Development: Fair Housing, the National Fair Housing Alliance, Title VI of the Civil Rights Act of 1964, Fair Housing First, Housing Discrimination Page with the Arizona Attorney General, Section 109 of the Housing and Community Development Act of 1974, the Age Discrimination Act of 1975, Americans with Disabilities Act Title II Regulations, and Violence Against Women Act (VAWA) Reauthorization 2013.

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Housing Authority - Section 8 Housing Choice Voucher

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1. Section 8 Housing Choice Voucher Frequently Asked Questions

Please note this set of questions deals only with the Section 8 Housing Choice Voucher Waiting List. If you are on the waiting list, you can update your application at the Haven Connect login page.

The Section 8 Housing Choice Voucher waiting list will opened September 1, 2021 at 8:30 am.  

You can apply from most internet-connected devices. You do not need to come to the Flagstaff Housing Authority.

If you wish to request a reasonable accommodation due to disability, including modifications, auxiliary aids and services, in regards to applying, please contact the Flagstaff Housing Authority immediately: 

• via email at housing@flagstaffaz.gov; 
• by phone at (928) 213-2730; or 
• by mail to 3481 N Fanning Drive, Flagstaff, AZ 86004.

You can access the Section 8 Reasonable Accommodation form online (PDF). Written and oral language services will be provided upon request. 

If you speak a language other than English, use the Google Translate menu for an approximate translation. The Google Translate menu is to the bottom right of your web browser window on a desktop/laptop or scroll to the bottom of this page on a mobile device. Web browsers also support many text-to-speech plug-ins. See the Chrome Web Store, Firefox Browser Add-Ons page, and the how-to Internet Edge page or the how-to for Internet Explorer page.

Find the FAQs for Low Income Public Housing program at https://www.flagstaff.az.gov/Faq.aspx?QID=392

2. How will I know if the Section 8 Waiting List is open? When will it open again?

You can review your waiting lists and information by logging into Haven Connect at app.havenconnect.com/login. You can review all of open waiting lists at apply.havenconnect.com/properties.

The Section 8 Housing Choice Voucher waiting list opened September 1, 2021 at 8:30 am.  

You can apply from most internet-connected devices. Additional assistance will be available in person, but you do not need to come to the Flagstaff Housing Authority office.

3. How will I know if I am on the Waiting List for Section 8 HCV or not?

When you finished your online application, login at apply.havenconnect.com/login. There you will see the waiting lists for which you've applied. You can also apply for other waiting lists. Future applications will fill quickly with answers you've already provided. 

For technical assistance, see the Haven Connect Support page.  

4. If I need help with the Haven Connect Portal, what can I do?

You can find assistance with the Haven Connect online application at their support page.

Non-technical support can be provided at 3481 N Fanning Drive during City of Flagstaff Housing Authority business hours. 

5. I've applied for Section 8. What is my status or number on the Waiting List?

To find out your status on the Waiting List, login to app.havenconnect.com/login, which will show you your active lists and position. Please note that waiting list positions change due to a variety of factors. 

Remember: We process those applicants with the residency preference before we process those that do not have it. Keep your file up-to-date to ensure you are processed at an appropriate time. Failure to respond to request

6. What is the Waiting List screening process? When will I receive a voucher?

When your application is near the top of the list: 

1. A record request (background check) will be sent to you. Return this by the deadline as described in the letter and email. 
2. Some time after we receive your record request, you will be informed of a required eligibility interview and sent the "Initial Declaration," which is the full application packet. Complete this and gather the requested documents to bring to your applicant eligibility interview.
3. Once you have been found eligible and a voucher is available you will be brought in for a Section 8 Briefing. You must attend a Section 8 Briefing where you will receive the voucher.

Vouchers are only available when one is no longer in use by a current voucher-holder. Therefore, we cannot predict the rate at which vouchers will be made available. Wait time for those with the residency preference (described below) is typically 18 months or longer.  

7. What do you mean "preference"?

We give preference to those who live or work in Flagstaff. Your residency preference status on the Waiting List is based on whether your primary residence is in Flagstaff, an adult household member works or is self-employed at least 20 hours a week in Flagstaff, or an adult household member has an offer of work in Flagstaff. If this changes for you it will change your position on the Waiting List. If you are experiencing homelessness, you are encouraged to report that in your application or in an update.

If your situation changes, please update your information through the Portal at https://apply.havenconnect.com/login. Your preference status can change while you’re on the waiting list. 

8. I applied and have not received a letter or a phone call. Will I?

If you received a confirmation number when you applied, you are on the waiting list. We do not send letters confirming that your name is on the waiting list. Visit the Applicant Portal to check your status. 

The Flagstaff Housing Authority does not request or disclose information over the phone.

9. How do I obtain a Login for the Applicant Portal? I have lost my confirmation number, what do I do?

You can update your application at apply.havenconnect.com/login. For technical assistance, see the Haven Connect Support page.

10. After I apply, why does it take so long to receive assistance?

We have only a limited number of vouchers to offer. We are unable to offer assistance to a new family until one who is currently assisted leaves the program. By responding clearly, completely, and quickly to requests for information, you can help us house your family as promptly as possible.

11. How do I change my address or phone number? How do I add another household member? How do I update my income/report a new job?

You can update your information through the Haven Connect at apply.havenconnect.com/login. For technical assistance, see the Haven Connect Support page.  The Flagstaff Housing Authority does not make changes or disclose information over the phone.

If you have already submitted your record request (background check), any changes should be reported directly to housing@flagstaffaz.gov or in writing to 3481 N Fanning Drive, Flagstaff, AZ 86004 so they can be passed on to the program manager or case worker handling your file.

12. Why should I update my application?

You should update your information so that we can contact you quickly when you near the top of the list and that your preferences are accurate. If you fail to update your email and mailing addresses, you may miss the opportunity to be housed and/or may be removed from the waiting list, at which point you would be removed from the waiting list and have to reapply, losing your original application date and time. 

You are encouraged to verify your file information every six months. You can update your information by logging in to the Haven Connect Portal. If you need access to a computer or additional assistance, come into our office during typical business hours: Monday through Thursday, 8:00 am to 4:30 pm, or 8:00 am to 12:00 pm Friday. If you have submitted your record request (background check), any changes should be reported directly to housing@flagstaffaz.gov so they can be passed on to the program manager or case worker handling your file. 

13. If I have a felony will that automatically make me ineligible? What about rental history or other criminal activity?

No, felonies do not immediately make applicants ineligible. Section 8 Housing Choice Voucher applicants will be screened for program suitability. We review criminal activity related to drug, disturbance and/or violent activity documented through police reports, Landlord references or convictions. This will include credit, landlord reference, and criminal background checks. (Criminal background checks are requested for all residents 18 years or older as part of pre-interview screening.) Sex offenders under lifetime registration requirements are disqualified under federal law.

Disqualification

Reasons for disqualification include, but are not limited to:

• Debts owed to previous landlords or Public Housing Authorities
• Delinquent utility debts
• Drug or alcohol related arrests or evictions
• Gang related activity
• Past evictions or poor landlord references
• Property tax liens
• Violent crimes

Efforts to repay past delinquencies and successful completion of drug or alcohol abuse programs will be taken into account when determining tenant suitability. Lack of credit history is not cause for disqualification. 

VAWA Protection

If you are denied admission, you have the right to request a Grievance Hearing. Under the Violence Against Women Act (VAWA), you cannot be denied because you were a victim of domestic violence, stalking, or sexual assault. If you are seeking VAWA protection, download and fill out the Emergency Transfer Request form (PDF) and find information concerning your rights (PDF).

14. How will I know what size of home I can apply for with a Section 8 voucher?

Bedroom size is calculated by looking at the age and sex of the family members. 

Children of the opposite sex will share a room up to age 10. Children of the same sex will share a room up to age 16. Therefore a family of four with one adult parent (first room), two children under age 10 (second room), and one child 16 or over (third bedroom) would qualify for a three bedroom unit. If the family of four included an adult parent (first room), a male child of 11 (second room), a female child of 13 (third room), and a child of 17 (fourth room), they would qualify for a four bedroom unit.

15. My family includes citizens and/or permanent resident non-citizens. My family also includes non-citizens who are not Permanent Residents. Are we still eligible for Section 8/Low-Income Public Housing?

Yes. While the Department of Housing and Urban Development (HUD) regulations prohibit assistance to individual ineligible family members, mixed-eligibility households may receive assistance from either Section 8 or Low-Income Public Housing. However, assistance will be provided on behalf of family members who are eligible.

Income from both eligible and ineligible household members are included in calculating household rent responsibility. Both eligible and ineligible household members are included in the household size when determining the appropriate income limit and eligible number of bedrooms.

Rental Assistance for a Mixed-Eligibility Family

Concerning Section 8 and Section 9.6.3 of the Administrative Plan, rental assistance for a mixed-eligibility family is calculated as if all the family members are eligible and then adjusted by the family’s percentage of eligibility. Calculating a family’s subsidy considers factors such as eligible bedroom size (see "How will I know what size of home I can apply for with a Section 8 voucher?"), the market rate of the rental unit, and the household income of all family members (including ineligible family members). 

Based on this formula, if the full subsidy that would be paid to the landlord for a completely eligible household were $1,000, the landlord of a family with three eligible members and one ineligible member would receive a subsidy of $750. The household would be responsible for paying both their typical rent responsibility (30% of household income) and this difference to their landlord.

16. What would my rent be with a voucher?

Your rent will be based on your family income. In most cases, you will pay approximately 30% of your adjusted income toward rent. When there is a change in household income, that may change your rent. When you attend a briefing, you will be provided a voucher that identifies the value of your voucher.

Once you are receiving your voucher, it is important to keep your income information updated. If income information is filed late, and that income is greater than our files, you will likely need to arrange a payment agreement with the Flagstaff Housing Authority to reconcile the over-payment of your voucher.

17. I have been denied. What can I do?

If you are denied admission, you have the right to request a Grievance Hearing. Under the Violence Against Women Act (VAWA), you cannot be denied because you were a victim of domestic violence, stalking, or sexual assault (access the Certification of Domestic Violence, Dating Violence, Sexual Assault, or Stalking and Alternate Documentation form (PDF)). Grievance Hearing requests are addressed to Compliance and Reporting Manager. who can be reached via email at kaldinger@flagstaffaz.gov or at:

Kurt Aldinger
Flagstaff Housing Authority
3481 N Fanning Drive
Flagstaff, AZ 86004

You can mark envelopes for Violence Against Women Act (VAWA) submissions as Confidential if you prefer. View more information on VAWA here (PDF).

18. Where are the homes I can rent?

The Housing Choice Vouchers maintained by the City of Flagstaff Housing Authority can be used for homes with a physical address of:

• 86001
• 86004
• 86005
• 86011

Not all landlords accept Section 8 Housing Choice Vouchers. Check out a list of complexes with whom we have worked well in the past (PDF).

19. I have been discriminated against in my search for housing. What can I do?

The City of Flagstaff is committed to fair housing. The Federal Fair Housing Act and the State of Arizona prohibit housing discrimination based on race, color, religion, sex, disability, national origin, and familial status. For legal assistance, the City of Flagstaff Housing Authority refers households to the non-profit DNA Legal Services and to the Southwest Fair Housing Council.

Further Information

For more information see:

• The Age Discrimination Act of 1975
• Americans with Disabilities Act Title II Regulations
• Fair Housing First
• Housing Discrimination Page with the Arizona Attorney General
• The National Fair Housing Alliance
• Section 109 of the Housing and Community Development Act of 1974
• Title VI of the Civil Rights Act of 1964
• U.S. Department of Housing and Urban Development: Fair Housing
• Violence Against Women Act (VAWA) Reauthorization 2013

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Municipal Court - Civil Traffic Violations

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1. I am a juvenile (any person under 18 years of age) or I am the parent of a juvenile with a traffic ticket. What do I do?

Juveniles who receive civil traffic citations must appear in court at the scheduled time and date with a parent or legal guardian. The hearing is not a trial, but an opportunity for the judge to explain the options available to the juvenile and his or her guardian.

2. If I have a ticket that requires proof of something in order for the fine to be reduced or dismissed, what do I do?

If you are unable to resolve your case on or before the court date given to you by the officer, you may request a continuance by completing a motion to continue or appearing at the Flagstaff Municipal Court.  See our Civil Traffic Cases webpage for more information.

3. Do I have to appear for my court date for my civil traffic violation if I am going to Defensive Driving School(DDS)?

You must contact the Court on or before your court date to inform them of your intentions to attend Defensive Driving School and to receive an extension. You must register and complete the class at least 7 days prior to the court appearance date on the complaint or extension notice.  It can take several days for processing of registrations and completions to be completed, so please allow sufficient time for this processing to occur. Failure to complete the defensive driving class at least seven days prior to your court appearance date may result in the entry of a default judgment and/or your driver license suspension with additional monetary penalties being imposed. See our Defensive Driving School webpage for more information.

4. Do I have to appear on my court date for my civil traffic violation if I am going to just pay the fine?

No, but you must pay your civil traffic citation on or before your scheduled date/time to appear.

5. Can I have an extension for driving school or to provide proof of insurance or registration?

The court gives one 45-day extension to complete Defensive Driving School.  The driving school requires you to complete the class 7 days prior to the 45-day extension.  

Proof of insurance or registration should be provided on or before your court date, however the court will give one 30-day extension if you are not able to provide the documents at that time.  

These extension are not automatic, you must contact the court on or before your original court date for permission.

6. I did not pay my civil traffic citation when I was supposed to. Is there a warrant for my arrest?

No, the court does not issue warrants on civil traffic citations. However, the court may have  placed a hold on your vehicle registration and additional late penalties may be applied.  You must pay the ticket in full before your registration hold can be lifted.

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Municipal Court - Collections

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1. What do I do if my fines have been turned over to the Fines and Restitution Enforcement (FARE) Program (collections agency)?

If your case has been referred to the FARE program, additional fees will be assessed ($49 FARE fee + 19.5% of the total balance). The case may also be eligible for the Tax Intercept Program in which the court may intercept monies from your State Tax Return and/or AZ state lottery winnings. The case will remain in the FARE program until the case is paid in full. Payments may be made online, in person, by phone or by mail. Visit our Make a Payment webpage for more information.

2. ¿Qué hago si mis multas se han entregado al Programa FARE de cumplimiento de multas y restitución (agencia de cobros)?

Si se ha remitido el manejo de sus pagos de multa al programa FARE, se le cobrarán cuotas adicionales ($49 cuota + 19.5% del saldo total). Su causa también puede ser calificado para el programa de interceptación de devolución de impuestos en el cual el tribunal puede interceptar dinero de su declaración de impuestos del estado y/o ganancias de lotería del estado de Arizona. Su causa permanecerá en el Programa FARE hasta que se pague el monto debido en su totalidad.

Los pagos pueden hacerse en línea usando los últimos 6 dígitos del número de su causa, o en persona, por teléfono o por correo en: 101 W. Cherry Avenue, Flagstaff, Arizona 86001. Después del horario normal de tribunal hay un buzón para pagos en la entrada principal. Favor de hacer todo tipo de cheque pagadero al FLAGSTAFF MUNICIPAL COURT. El tribunal acepta dinero en efectivo, Visa, MasterCard y Discover, cheques de caja, giros postales y cheques personales (con algunas restricciones).

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Municipal Court - Court Appearances

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1. Do I have to appear at my arraignment or any other scheduled hearing?

Yes, you must appear at all court hearings including your arraignment or a warrant will be issued for your arrest.

2. How do I continue my court date?

An arraignment may be continued upon a written or verbal request to the court. Please contact the court prior to your court date if you need to reschedule your arraignment. 

Requests for continuances (Motion to Continue) for all other hearings must be made in writing no later than five days prior to the scheduled hearing. You must include contact information on your request so the court can inform you of the judge’s decision.  Requests are not granted automatically so it is your responsibility to find out if your request has been granted or not.

3. How can I speak with the Judge?

If you wish to speak with a judge about your or someone else’s case, you may only do so at a scheduled hearing, the judges are not allowed to speak to you otherwise. You may write a letter to the judge, however the letter will become part of the court file and will be part of the public record.

4. How do I find out when I am supposed to appear in court?

Your Arraignment court date is listed on your citation or release paperwork. All subsequent court hearings are provided to you in writing at a hearing or via mail. If you have any questions about your court date, please contact the court.

5. ¿Tengo que comparecer en la audiencia de lectura de mis cargos o en las otras audiencias programadas?

Sí, usted debe comparecer en todas las audiencias incluso la lectura de cargos o se emitirá una orden de arresto.

6. ¿Cómo puedo aplazar la fecha de mi audiencia?

Se puede aplazar la audiencia de lectura de cargos por medio de una solicitud escrita o petición verbal al tribunal. Favor de comunicarse con el tribunal antes de la fecha de su audiencia de lectura de cargos si necesita postergarla. A partir de la primera vista, todas las solicitudes de aplazamiento para todas las demás audiencias deben hacerse por escrito a más tardar cinco días antes de la audiencia programada. Usted debe incluir su información de contacto en la solicitud para que se le pueda informar de la decisión del juez. Las solicitudes no se conceden automáticamente; es su responsabilidad averiguar si se le ha concedido al aplazamiento o no. Puede presentar/enviar su solicitud de aplazamiento en línea 

(Haga clic aquí). 

7. ¿Cómo puedo hablar con el Juez?

Si usted desea hablar con el juez sobre su causa o sobre la de otra persona, sólo se puede hacer en una audiencia programada; no se permiten a los jueces hablar con usted de otra manera. Usted puede escribir una carta al juez, pero la carta pasará a formar parte del expediente y formará parte del archivo público.

8. ¿Cómo puedo saber cuándo debo comparecer en el tribunal?

Se indica la fecha de la audiencia de lectura de cargos en la citación o en el papeleo de su puesta en libertad. Todas las fechas de audiencias subsiguientes se le proporcionan por escrito en la audiencia o por correo. Si usted tiene alguna pregunta acerca de la fecha de su audiencia, por favor comuníquese con el tribunal al 928-774-1401.

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Municipal Court - Criminal Cases

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1. Do I have to appear at my arraignment or any other scheduled hearing?

Yes, you must appear at all court hearings including your arraignment or a warrant will be issued for your arrest.

2. I was cited for a criminal offense, how much is the fine?

There is no standard fine amount for criminal offenses. All fine amounts are determined by the judge. If you have already been sentenced, you will need to speak with the Court.

3. How do I drop charges against someone?

Only the prosecutor can request that charges be dropped against someone. You may visit the City Prosecutor's Office in the Flagstaff Municipal Court building at 101 W. Cherry Avenue, 2nd Floor, Flagstaff, AZ 86001.

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Municipal Court - Parking

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1. Where should I park?

The courthouse is located at 101 W. Cherry Avenue, Flagstaff, AZ 86001. Public parking is available near the courthouse on both West Cherry Avenue and North Beaver Street. For more information on parking locations in downtown Flagstaff use the map below or visit the ParkFlag website.

Jurors - please visit our Jury Duty webpage for parking information.

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Municipal Court - Payments

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1. How do I make an online payment to the Flagstaff Municipal Court?

Online payments can be made at www.azcourtpay.com using the last 6 digits of your citation number. 

2. How/Where do I make my court payments?

Payments may be made online, in person, by phone or by mail. Visit our Make a Payment webpage for more information. If you are on a payment plan, any late payment may not halt enforcement procedures unless authorized by the Collections Department.

3. Can I pay my ticket at the Motor Vehicles Division (MVD)

No, all payments for traffic citations must be made to the court. If your license is suspended and you pay your ticket in full, you will also be required to pay a reinstatement fee at Motor Vehicle Division before your license is reinstated.

4. Why is the amount that I owe more than what is listed on the fine schedule?

If you failed to take any action on your civil traffic citation on or before your scheduled court date, the court enters a Default Judgment against you.  The fine is assessed as well as a $30 Time Payment Fee, a $75 License Suspension Fee and a $50 Default Fee.  The case may also be referred to the Fines and Restitution Enforcement (FARE) program in which collections agency fees would apply.

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Municipal Court - Protective Orders

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1. How do I get a Protective Order against someone?

The first steps to filing a protective order is to fill out the petition online. More information about the process can be found on that website. If it is after hours, you may contact a law enforcement agency for an Emergency Order of Protection.

For assistance with the process, Victim Witness Services is located at 201 East Birch Avenue, Suite 4, Flagstaff, AZ, 86001 928-856-7676.

2. How long will an Order of Protection / Injunction Against Harassment remain in effect?

An Order of Protection or Injunction Against Harassment will remain in effect for a period of one year after the date of service.  An Emergency Order of Protection is only in effect for 72 hours after issuance.  You may file a petition for a regular Order of Protection at the court.

3. I have a Protective Order issued against me. How do I contest it?

You must come into the court with your copy of the Protective Order and request a hearing in writing. The hearing will be set within ten days of your request. The Protective Order is still in effect even if you are contesting it. You may only request one hearing during the year in which the Order is in effect.

4. How do I drop a Protective Order that I asked to be issued?

Protective Orders are not automatically dropped upon request. You must put your request in writing and personally appear before a judge. The defendant may still be arrested for violating the Order, even if you do not want it anymore, until it has been quashed or modified by a judge.

5. Hay una orden de protección emitida en mi contra. ¿Cómo puedo oponerme?

Debe acudir al tribunal con su copia de la orden de protección y solicitar por escrito una audiencia. La audiencia se fijará dentro de los diez días siguientes a su solicitud. La orden de protección sigue en vigor incluso si usted se opone. Sólo puede solicitar una audiencia en el año en que la orden está en vigor.

6. ¿Cómo consigo una orden de protección/alejamiento contra alguien?

Los primeros pasos para presentar una orden de protección/alejamiento son llenar la petición en línea. Puede encontrar más información sobre el proceso en ese sitio web. Fuera del horario del tribunal, puede ponerse en contacto con una agencia del orden público para obtener una Orden de Protección/alejamiento de emergencia. Para obtener ayuda con el proceso, Victim Witness Services (Servicios para víctimas y testigos) está ubicado en 201 East Birch Avenue, Suite 4, Flagstaff, AZ, 86001 928-679-7770.

Haga clic aquí: http://www.vwscoconino.org

7. ¿Cuánto tiempo permanecerá en vigor una orden de protección/orden contra el acoso?

Una orden de protección o contra el acoso permanecerá en vigor por un plazo de un año después de la fecha de dar traslado a la parte contraria. Una orden de protección de emergencia sólo está en vigor por 72 horas después de su emisión. Usted puede presentar una petición de orden de protección/alejamiento regular en el tribunal.

8. ¿Cómo puedo terminar una orden de protección que pedí que se emitiera?

Las órdenes de protección no se anulan automáticamente por su petición. Debe presentar su solicitud por escrito y comparecer en persona ante un juez. El acusado aún puede ser arrestado por infringir la orden, incluso si Usted ya no la desea, hasta que haya sido anulada o modificada por un juez.

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Municipal Court - Warrants

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1. What if I have a warrant for my arrest?

• If you have a warrant for your arrest, you may post the amount of the bond to quash the warrant and have your court date rescheduled. You may also contact a Warrant Officer who can schedule a time for you to see a judge.  If you do not resolve your warrant by contacting the court, you may be arrested at any time.

2. How do I find out if there is a warrant for my arrest?

You can contact the court and speak with a Warrant Officer to see if there are any outstanding warrants against you.

3. I paid my fine in full, but I still have a warrant for my arrest, why?

The warrant may have been issued for other outstanding court orders (i.e. treatment, jail time, community restitution, etc.) Please contact the court and speak with a Warrant Officer to determine how to satisfy the warrant.

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Police - Career Opportunities

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1. Can I apply before I am 21 years old?

Yes, you can apply before turning 21 years old; however you must turn 21 prior to completing the Police Academy.

2. I have taken my NTN, how do I know what to do next?

If you have successfully completed the NTN with passing scores, you will be sent an invitation to participate in the physical agility test and a request for your applications will also be sent.

3. Where do I send my applications?

Applications can be submitted to:

City Hall
211 W Aspen
Flagstaff, AZ 86001

This is located in the Human Resources department (located on the right as you pass the stairs).

4. Can I mail in my application?

Yes, applications can be mailed in. Please submit everything all at once (city application and Flagstaff Police Department background application).

5. Can I type my application out?

No, your application must be hand written.

6. If I have a criminal history, can I still apply?

Yes. All criminal history’s will be reviewed to make sure you are within FPD hiring policy guidelines and meet POST minimum qualifications

7. If I am applying for an internship/volunteer with/for the Police Department what do I need?

You need to submit both a background application and city hall application listing "internship" or "Volunteer" in the ’position applying for’ section. A background investigator will reach out to you and schedule an interview. All intern and volunteer applicants will be subject to the same hiring standards as Police Officers. Please review minimum qualifications to determine eligibility.

8. Can I be an intern without being associated with a University?

No. In order to obtain an internship with the Flagstaff Police Department you must be affiliated with a University and receive course credit.

9. Are only Northern Arizona University Students considered for internships?

No. If you are associated with a different academic institute you will be considered, as long as it is being received as course credit. You will need the internship coordinators contact information available if selected.

10. Which academy does the Flagstaff Police Department use?

FPD generally uses the Local High Country Training Academy at Coconino Community College in Flagstaff. We occasionally send recruits to other training academies depending on hiring needs and/or seat availability at the academy.

11. If I am sent to an academy do I need to find my own housing accommodations?

No. FPD will handle any long term accommodations for the academy. Recruits will share rooms with other recruits from either the same department or a different department for the duration of their academy time.

12. Do I have to live in the accommodations provided by the Flagstaff Police Department?

No. If you wish to get your own apartment or stay with friends/family while attending the academy you are encouraged to do so at your own financial expense.

13. If I have had police contact since turning in my background packet will I be disqualified?

Not necessarily. It will depend on the type of contact (arrest, traffic violation, civil matter etc.) It is highly recommended you contact a background investigator to provide an update. In the update please include a date, time, involved agency (DPS, CCSO, FPD…) and a detailed synopsis of what occurred. You will have an opportunity to update your background packet upon arriving for a background interview. The synopsis will be attached to your background packet.

14. Does FPD have take-home cars?

No.

15. Does FPD have a K9 Unit?

No, not yet...

16. Does FPD supply all uniform and equipment required?

No. FPD will supply new hires with a uniform allowance and it is up to the Officer to make the appropriate purchases. You will receive guidance with this during pre-academy FPD will supply some equipment such as but not limited to Tasers, pepper spray, batons, riot gear, axon cameras etc.

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Police-communications

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1. How does 9-1-1 work?

When you dial 9-1-1, the system directs your call to a public safety dispatch center operated by the local police, fire or sheriff's department and staffed by highly trained professionals. It is important that you stay on the line and tell the dispatcher what help is needed and where it is needed. Dispatchers are trained to ask you questions that are helpful in determining which agency should respond and how quickly. By answering these questions you are helping them provide the best possible response.

2. Are there charges for dialing 9-1-1?

There are no charges for dialing 9-1-1 to request assistance, but there may be charges for services provided, such as ambulance transportation. Those charges could result regardless of the number dialed. You can dial 9-1-1 from any pay phone without depositing a coin. There is no charge for 9-1-1 calls from a cellular phone.

3. Does calling 9-1-1 mean that you will get an immediate response?

All police, fire, and emergency medical services will respond to your need as quickly as possible. If these agencies are busy, a response will be provided in the order of urgency.

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Police-main

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1. How do I file an officer commendation/complaint

It is the commitment of the FPD to investigate all complaints against the department and/or its employees. It is also the commitment of the FPD to investigate all FPD employee commendations. Commendations are highly appreciated and recongize FPD staff showing exemplary behavior, courtesy and tact in their duties, responsibilities or operations. Please review the process for completing an officer commendation/complaint. Forms are accessible by printing or electronically.

Under Arizona Law Section 38-1120, the Flagstaff Police Department is required to inform you, prior to accepting a complaint, of the following information:

 

Pursuant to ARS § 13-2907.01, it is a class 1 misdemeanor to knowingly make to a law enforcement agency a false, fraudulent or unfounded report or statement or to knowingly misrepresent a fact for the purpose of interfering with the orderly operation of a law enforcement agency or misleading a peace officer.

Review the process & complete the form

2. Can I file an electronic/online officer commendation/complaint form?

Yes you can. Access the online commendation/complaint form

3. Can I file an online police report?

Yes you can. Review the process & report specific incidents

4. Can I purchase a police report?

Yes you can. Find out more information & purchase a report

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Public Works Facilities Maintenance

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1. I would like additional information about Facilities Maintenance.

Please visit the Facilities Maintenance web page.

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Public Works Fleet Services

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1. I would like additional information about Fleet Services.

Please visit the Fleet Services web page.

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Public Works General Administration

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1. I need a right-of-way permit.

Please contact Community Development with any questions or concerns. Applications with additional contact information included may be found as follows: Right-of-Way Permit and Right-of-Way Encroachment Permit.

2. I need to adjust my billing information and/or would like to add/discontinue various services (trash, recycling, etc).

All billing/account related inquires are handled by the Customer Service department. Please contact Customer Service directly by email at Customer Service during normal business hours. 

Solid Waste Customer service may be reached at (928) 213-2110 Monday - Friday from 8:00 AM - 4:00 PM.

3. I need information regarding public room reservations.

Please see information provided at the Public Meeting Rooms webpage.

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Public Works Solid Waste

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1. I would like additional information for bulky pick-up.

Additional details are provided on the Solid Waste website at our Bulky Trash Collection. 

Please contact our Solid Waste section at (928) 213-2110 for additional information during normal business hours if needed. The Solid Waste section may be reached at the aforementioned phone number Monday - Friday from 7:30 AM - 4:00 PM.

2. I would like additional information about Christmas Tree Pick-Up.

Single-family residents can recycle their Christmas tree by placing it on the curb for collection by 6:00 AM the first week of January. Collection will occur throughout the week. Residents who live in multi-family housing recycle their tree by taking it to one of the following locations:

Old Public Works Yard: 419 N Mogollon St.

Continental Little League Field: 5700 E Old Walnut Canyon Rd.

3. I would like additional information about the Cinder Lake Landfill.

Please visit the Cinder Lake Landfill webpage.

4. I would like information about trash and recycling services.

Please contact the Solid Waste section at (928) 213-2110 during normal business hours or visit the Trash and Recycling section of our website. The Solid Waste section may be reached at the aforementioned phone number Monday - Friday from 7:30 AM - 4:00 PM.

5. I would like to report a dead animal in the roadway.

Please report large game to the Streets section at (928) 213-2175 during normal business hours. Please include any relevant information, such as type of animal, location, and mile marker information. The Streets section may be reached at the aforementioned phone number Monday - Friday from 8:00 AM - 4:30 PM.

Large game removal on I-40 or I-17 is handled by ADOT.  Please contact ADOT at 1-800-648-2531.  

Please contact the Solid Waste section for smaller animals (cats, rabbits, skunks) at (928) 213-2110 during normal business hours. The Solid Waste section will assist with pick-up at the request of property owners for a fee of $86.58. The Solid Waste section may be reached at the aforementioned phone number Monday - Friday from 7:30 AM - 4:00 PM.

6. My trash/recycling were not picked-up.

The Solid Waste section provides trash and recycling collection service within the City. To inquire about your current trash or recycle service please contact (928) 213-2110 during normal business hours. The Solid Waste section may be reached at the aforementioned phone number Monday - Friday from 7:30 AM - 4:00 PM.

7. My trash/recycling bin is broken (missing lid, wheel, etc.) and in need of replacement.

To request a replacement bin/associated item, please contact the City of Flagstaff Solid Waste section at (928) 213-2110 during normal business hours. The Solid Waste section may be reached at the aforementioned phone number Monday - Friday from 7:30 AM - 4:00 PM.

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Public Works Streets

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1. A street light is out near my residence or place of business.

The Streets section provides a streetlight check on a quarterly basis and provides maintenance and repair of  all street lights.

To report a non-working City streetlight, please utilize the Citizen Request Tracker or contact the Streets section at (928) 213-2175 during normal business hours. The Streets section may be reached at the aforementioned phone number Monday - Friday from 8:00 AM - 4:30 PM. 

Please provide the following information:

- The location or address of the light

- The pole number located on the streetlight pole if possible

- Your name and daytime phone number

To report a private street or a dusk-to-dawn light, please contact the APS Phoenix Construction office at (602) 371-6140.

2. How does a pedestrian hybrid signal work?

Pedestrian hybrid signals are managed by ADOT. There is currently a pedestrian hybrid signal on West Route 66. 

The signals are present in marked, unsignaled crosswalk areas which are marked where pedestrians will be crossing a street or highway.

A flashing yellow light indicates drivers should slow down. A solid yellow light indicates drivers should prepare to stop. A double-red light indicates drivers should stop to allow pedestrians to cross. A flashing red light alerts drivers to stop, then proceed with caution if the crosswalk is clear. If no lights are illuminated, drivers may proceed if the crosswalk is clear.  

Additional information may be found at the Transportation Engineering Pedestrian Traffic Control Devices and from ADOT at the Pedestrian Hybrid Beacon webpages.

https://www.flagstaff.az.gov/2923/Pedestrian-Traffic-Control-Devices

https://azdot.gov/about/transportation-safety/pedestrian-hybrid-beacon

3. I have questions associated with the flooding areas.

Please contact the Flood Information Center at 928-213-2102. 

Museum/Spruce Wash Flood Information: info@museumfloodprojects.com

Pipeline West/Schultz Creek Flood Information: info@pipelinewestflooding.com 

4. I live near an alleyway downtown and would like to report an area which may need maintenance.

Downtown alleys, considered right-of-way or easement access areas, are generally under the maintenance of the Streets section. The streets section manages annual grading of dirt alleys. 

During snow operations, the Parks section assists with clearance.  

Please utilize the Citizen Request Tracker to report any items related to alleys.

5. I need information associated with Blue Stake.

Please call Blue Stake directly at (602) 659-7500 or dial 811 to produce a ticket with Blue Stake.

6. I need to report an issue with a street sign.

Please report any downed Stop signs or One-Way signs immediately to (928) 213-2175 during normal business hours. The Streets section may be reached at the aforementioned phone number Monday - Friday from 8:00 AM - 4:30 PM. After hours, please call the Flagstaff Police Department at (928) 774-1414.

For other downed or missing signs, please utilize the Citizen Request Tracker or call the Streets section at (928) 213-2175 during normal business hours and leave a detailed message.

If you are requesting a new sign or have a concern for a safety issue, please contact the Traffic Engineering section directly at (928) 213-2692. The Traffic Engineering section may be reached at the aforementioned phone number during normal business hours Monday - Friday from 7:00 AM - 4:00 PM.

7. I need to report a repair issue on a City maintained street (potholes, drainage, grading, guardrail repairs).

Please report non-emergency problems with any of the following:

- Potholes

- Drainage Problems and Shoulders (Curbs and Gutters)

- Grading of Dirt Roads

- Guardrail Repairs

Please utilize the Citizen Request Tracker or contact Public Works Administration at (928) 213-2175 during normal business hours. The Streets section may be reached at the aforementioned number Monday - Friday from 8:00 AM - 4:30 PM.

8. I need to request sidewalk replacement or repairs near my residence or place of business.

Please fill-out the Sidewalk Replacement form. After the form has been submitted, staff from the Streets section will review the information and visit the site. Please review additional details at our Sidewalk Replacement webpage.

9. I would like additional information concerning the status of Street Maintenance Projects.

Please review information provided on our Street Maintenance Program webpage.

10. I would like additional information associated with street striping in the City of Flagstaff.

Street striping is performed in both the fall and spring seasons as temperature and weather conditions allow. Long lines are painted annually, and directional (crosswalk markings and turn arrows) markings addressed as needed.

11. I would like additional information associated with the Street Sweeping Program.

The Streets section operates one (1) daytime sweeper and two (2) nighttime sweepers, dividing the City into geographical areas. Sweepers modify scheduling depending on the weather conditions. 

Spring/Summer - Operations are regulated to cleaning main routes on a weekly basis and residential streets monthly. The immediate downtown is swept with greater frequency as needed. 

Fall/Winter - Operations are regulated to cleaning main routes on a weekly basis and residential streets monthly. Following winter storm events, all routes and bike lanes are swept as soon as possible.

Additional information is available at our Street Sweeping webpage. 

To report an area which may require additional street sweeping, please utilize the Citizen Request Tracker or contact Public Works Administration at (928) 213-2175 during normal business hours and provide a detailed description. The Streets section may be reached at the aforementioned number Monday - Friday from 8:00 AM - 4:30 PM.

12. I would like to report a dead animal in the roadway.

Please report large game to the Streets section at (928) 213-2175 during normal business hours. Please include any relevant information, such as type of animal, location, and mile marker information. The Streets section may be reached at the aforementioned phone number Monday - Friday from 8:00 AM - 4:30 PM.

Large game removal on I-40 or I-17 is handled by ADOT.  Please contact ADOT at 1-800-648-2531.  

Please contact the Solid Waste section for smaller animals (cats, rabbits, skunks) at (928) 213-2110 during normal business hours. The Solid Waste section will assist with pick-up at the request of property owners for a fee of $86.58. The Solid Waste section may be reached at the aforementioned phone number Monday - Friday from 7:30 AM - 4:00 PM.

13. I would like to report a drainage issue.

The Water Services Stormwater section assists with storm drain related issues.

To report non-emergency issues, please utilize the Citizen Request Tracker or contact the Stormwater section and provide a detailed description. For a blocked storm drain, please call Stormwater Maintenance at (928) 213-2445 during normal business hours. For a drainage problem, please call Stormwater at (928) 213-2474 during normal business hours.

14. I would like to report a traffic signal issue.

The Traffic signal crew is responsible for all signals and pedestrian flashers throughout the City.

The exceptions are, the Arizona Department of Transportation (ADOT) is responsible for traffic signals on Route 66, Milton, and Hwy 180 (Humphreys).

To report a malfunctioning City traffic signal light please call (928) 213-2175 during normal business hours (Monday - Friday from 8:00 AM - 4:30 PM). After hours, please contact the Flagstaff Police Department at (928) 774-1414.

For ADOT managed traffic signals, please contact ADOT at 1-800-648-2531 or (928) 774-1491 (local Flagstaff area). 

To report a BNSF crossing issue please contact the Flagstaff Police Department at (928) 774-1414.

15. I would like to report a vegetation issue.

Public Works handles vegetation and landscape issues. The Parks section handles certain city improved landscape medians, rights-of-way, and decorative shrubs and trees. The Streets section handles any hazardous downed trees or obstructive vegetation that impedes visibility in the roadway.

To report hazardous or emergency vegetation issues, please call the Parks section for vegetation in medians at (928) 213-2161 or the Streets section regarding hazardous trees/obstructive vegetation at (928) 213-2175 during normal business hours. Please provide a detailed account, including location information and vegetation size/type as applicable.

To request non-emergency vegetation assistance, please utilize the Citizen Request Tracker, call the Parks section at (928) 213-2161 or the Streets Section at (928) 213-2175, and provide a detailed account. The Parks section may be reached during normal business hours at the aforementioned phone number Monday - Friday from 8:00 AM - 5:00 PM. The Streets section may be reached during normal business hours at the aforementioned phone number Monday - Friday from 8:00 AM - 4:30 PM. 

If you are requesting trimming for City property which borders private property, please be advised that the property may be considered a Public Way. Public Ways fall under the Property Sidewalk Maintenance Code. Section # 8-03-001-0004 of the City code prohibits dirt, cinders, snow, ice, or any other obstruction from remaining on public sidewalks. The code states that any owner, occupant, tenant or person caring for any building, lot or parcel of land that borders a public sidewalk is responsible for those area and sidewalk conditions. All debris is to be removed.

16. I would like to report a potentially hazardous or downed tree.

Trees on private property are the responsibility of the property owner to have trimmed or removed by a tree removal service unless the tree is causing a traffic hazard/visual obstruction for traffic. Downed trees on private property are the responsibility of the property owner to have removed by a tree removal service.

Please report any hazardous or emergency vegetation issues to the Parks section at (928) 213-2161 or the Streets section at (928) 213-2175 and provide a detailed account. Hazardous/obstructive vegetation includes, but is not limited to, large branches that have broken or trees that have blown over obstructing public right-of-ways.

17. I would like to request information about the status of various repair projects around the City.

Please reach out to the City of Flagstaff’s Capital Improvement and Community Development personnel for additional information. Capital Improvements personnel may be reached at (928) 213-2606 during normal business hours. Community Development personnel may be reached at (928) 213-2676 during normal business hours.  

Informational maps associated with Road Repair and Street Safety Projects may be found at the Road Repair and Street Safety Initiative web page. For additional information regarding the Street Maintenance Program, please visit the Street Maintenance Program web page.

Construction project information associated with ADOT may be found https://azdot.gov/projects. Local projects information is included by area, such as information for the Interstate 40 - Fourth Street Bridge widening (https://azdot.gov/projects/northcentral-district-projects/interstate-40-fourth-street-bridge-widening-and-butler) or for the area surrounding City Hall (https://azdot.gov/projects/northcentral-district-projects/us-180-route-66-aspen-avenue).

18. Is the pedestrian cross-walk signal lighting working correctly?

Four (4) types of Pedestrian Traffic Control Devices are used within the City of Flagstaff: Circular Flashing Beacon (CFB), Circular Rapid Flashing Beacon (CRFB), Rectangular Rapid Flashing Beacon (RRFB), and Pedestrian Hybrid Beacon (PHB), also referred to as the HAWK (High intensity Activated CrossWalK). 

All four (4) devices essentially work in the same manner. When a pedestrian approaches an intersection, they will need to push the pedestrian button in order to activate the signal. 

Some of locations have a pedestrian refuge (island) in the middle of the roadway – these areas have two (2) buttons which need to be pushed. For example, the crosswalks at the intersection of Third Avenue and Fourth Street have a pedestrian refuge. If yellow flashing pedestrian crosswalk signals are not working on one side of the crosswalk while a pedestrian is within the pedestrian refuge, the citizen should verify that both sets of pedestrian buttons were pushed (one at the initial curb and the one at the pedestrian refuge median). Pedestrians should push both sets of pedestrian buttons to get both sides of the crosswalk signal to illuminate.   

Additional information may be found at the Transportation Engineering Pedestrian Traffic Control Devices web page.

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Public Works Streets Snow and Ice Operations

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1. I need Emergency Service access information.

In the event of an emergency, please contact the City of Flagstaff Emergency Services at 911. 

The Streets section works quickly and efficiently to ensure Emergency Services vehicle access. Plows are diverted to applicable areas as necessary. Emergency personnel will contact the Streets section directly if there is an issue with accessibility immediately.

2. I need to report icy conditions near my residence or place of business.

Cinders are applied to major hills, signalized intersections, railroad crossings, shaded areas, problem areas, and stop signed intersections. We limit the use of cinders in residential areas and flat roads. 

Cinders must be reapplied frequently due to traffic pushing the cinders into the snow/ice, crushing or blowing off the roadway.

Please call the Streets section at (928) 213-2175 during normal business hours and provide a detailed account of any concerns. The Streets section may be reached at the aforementioned phone number Monday - Friday from 8:00 AM - 4:30 PM.

3. I need to report unsafe, uncleared ice-covered sidewalks.

Please contact Community Code Compliance directly at (928) 213-2104 during normal business hours.

4. I need to report a Winter Parking Ordinance violation.

Please report vehicles near the time of violation (midnight - 7:00 AM) to the non-emergency police number 928-774-1414 so that the Flagstaff Police Department may review the area.

5. I would like additional information about the Snow Berm Relocation Program.

The Flagstaff Parks section currently provides a courtesy service to citizens with a physician documented medical disability or limitation. This service consists of relocation of accumulated snow at the end of driveways after City of Flagstaff Streets section snow plowing operations. Snow operation services are completed in order of priority. 

Please see the Requirements and Application information for Snow Berm Relocation Assistance or contact the Administrative Specialist with the Parks section directly at (928) 213-2316 during normal business hours. The Parks section may be reached at the aforementioned phone number Monday - Friday from 8:00 AM - 5:00 PM.

6. I would like to check the current road conditions.

The Arizona Department of Transportation (ADOT) provides a service to check the status of road conditions throughout the state on ADOT managed routes. For Traveler Information Service details please go to www.az511.com or call 511 (in Arizona) and 1-888-411-ROAD (7623) (Out of State).

Additionally, The Forest Service provides local road conditions at http://www.fs.usda.gov/alerts/coconino/alerts-notices.

7. I would like to check the current weather conditions.

Local weather conditions may be reviewed at https://www.weather.gov/fgz/ from the National Weather Service.

8. I would like to report an area which may require additional plowing or grading near my residence or place of business.

The Flagstaff City Council approved a snow operations policy which sets priorities for plowing as well as some desired time frames. This policy includes a goal to keep first priority streets open at all times.

First priority areas consist of the following:

1. Main Arterials

2. Major Hills

3. Downtown

4. Mountain Line Transit Routes

5. School Bus Routes

All other streets are considered Second Priority Areas.

Route maps depicting First Priority Areas and areas not maintained by the City are available at Snow Operations - Snow Routes by Maintenance Agencies.

The policy also sets the following target plowing time frames based on the amount of snowfall received:

During the months of January and February only.

* 0 to 3 inches of snow - First priority areas only

* 3 to 8 inches of snow - Second priority areas completed within 12 hours

* 8 to 12 inches of snow - Second priority areas completed within 18 hours

* Over 12 inches of snow - Second priority areas completed within 36 hours

These targets are from the beginning of the snow season to the end of December and from the end of February to the end of the snow season

* 0 to 4 inches of snow - First priority areas only

* 4 to 8 inches of snow - Second priority areas completed within 12 hours

* 8 to 12 inches of snow - Second priority areas completed within 18 hours

* Over 12 inches of snow - Second priority areas completed within 36 hours

Snow operations crews operate on 12 hour shifts and work around the clock plowing, cindering, and picking up snow during and after a storm.

The timing of snow storms creates many challenges. If we receive snow right before the morning rush hour or the evening rush hour, it is very difficult to keep the first priorities open and passable. Depending upon the amount of accumulation, approximately 4-12 hours is required to plow and cinder the first priority streets one (1) time.

To report an area which may need additional, non-emergency plowing/grading, please utilize the Citizen Request Tracker or call the Streets section at (928) 213-2175 during normal business hours and provide a detailed account.

9. I would like to report an area where cinders are collecting in the bike lanes.

To report an area with cinders in bike lanes, please utilize the Citizen Request Tracker, During snow events, the department receives high volumes of phone calls and reports. All reports from citizens will be reviewed and addressed in order of priority as scheduling allows. Please be advised that snow operations crews operate on 12 hour shifts and work around the clock plowing, cindering, and picking up snow during and after a storm.

10. My residential area has not yet received snow plowing and/or other services (trash pick-up, main service, etc.)

During winter events, snow plows typically operate on a regular schedule and our personnel work to keep roads clear. For additional information, please review the Snow and Ice Operations webpage. 

Please utilize the Citizen Request Tracker at Request Tracker, call the Streets section at (928) 213-2175 regarding plowing, Solid Waste at (928) 213-2110 regarding trash pick-up, and the United States Post Office at  928-714-9302 regarding mail service during normal business hours.

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Reimbursement/Recapture Agreement

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1. Why am I receiving this fee notice?

Coconino County opted to pay for and construct a sewer main extension from the University Heights neighborhood to Fort Tuthill Park to serve their current and future wastewater needs.  The extension of this main provides a benefit to other properties within the area, and a reimbursement agreement allows the County to be reimbursed for some of these expense from properties that may connect in the future.

2. What is a reimbursement/recapture agreement?

This is an agreement authorized by State statute and further define in City of Flagstaff City Code chapter 7-08. These agreements are entered into between a governmental body (The City) and a developer (Coconino County in this case) who chooses to pay for the extension of infrastructure (in this case a sewer main). The cost to extend this infrastructure can be a significant financial investment, and these agreements allow developers to be reimbursed for costs of this infrastructure that provide a benefit to others.

A copy of the agreement entered into between the City of Flagstaff and Coconino County can be found here.

3. What was the total cost of construction of the sewer main?

$2,228,461.19. The total reimbursement amount shared by all benefitting parcels is $1,702,464.31. The reimbursement amount was reduced by contributions made by the City of Flagstaff, and portions that were only a benefit to Fort Tuthill Park.

4. How was my fee calculated?

The total reimbursement amount of the sewer main construction was divided proportionately based on the total area of each benefitting parcel, which also included Fort Tuthill Park. The total benefitting area was determined through an engineering analysis based on topography of the area. Each benefitting parcel has a calculated percentage of that total area, and that percentage is multiplied times the total cost of the total reimbursement amount. The larger a parcel is, the higher their percentage is of the total benefitting area, and the higher their reimbursement payment is.

5. Why do I need to pay a fee, and do I need to connect to the new sewer?

Property owners are only obligated to pay the fee presented in the letter in the event they choose to tie into the City’s sewer collection system. If they don’t choose to tie in, they are not obligated to pay any fee.

6. Do I need to connect to the new sewer main?

Property owners that have existing septic systems are not obligated to connect to the new sewer main. Requirements of new construction for septic systems and connections to existing sewer collection systems can be found in the AZ Administrative Code Section R18-9-A309.

7. How do I pay my fee today?

A fee can only be paid in association with the necessary permitting for connection to the sewer collection system. In most cases additional work and permitting will be required. At a minimum, a Right of Way permit application and the associated submittal documents must be submitted to the City of Flagstaff for review and permitting. A copy of this application can be found here.

8. Is this part of the hospital development?

This sewer system construction is not directly related to the hospital development. The hospital development will be required to pay their proportional reimbursement fee as part of the development requirements.

9. If I don’t tie in will I need to pay in the future?

A fee is only required if the property connects to the City sewer collection system in the future. If a connection is not made a fee is not required.

10. Does this impact my drinking water source?

No. There is no requirement to connect to City water. In many cases, the infrastructure does not currently exist to connect to the City water system.

11. When is the payment due?

Payment of the fee is only due upon connecting to the City’s sewer collection system. This fee is due prior to service connection, along with the other permitting and connection fees.  

12. How can the City or County require this fee?

These types of reimbursement/recapture agreements are authorized by State statute and City Code (Chapter 7-08). These agreements are common among local governmental agencies and are often used to develop land in areas that don’t currently have services. City Code allows for these types of recapture agreements any time a developer or property owner extends City utility infrastructure that benefits other property owners. 

13. Once connected to City sewer services, will I receive a monthly bill for this service?

Yes. You will receive a monthly municipal utility bill, in accordance with current City code.

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Transportation - Green Bike Lanes

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1. Why are the Green Bike Lanes being utilized in Flagstaff?

Green Bike Lanes have been placed at various locations throughout Flagstaff as an experiment for the Northern Arizona University’s traffics department. The City of Flagstaff has agreed with the university’s staff to supply the materials and labor for this project. The university’s staff will record the interaction of motorist and bicyclist before and after the installation of the Green Bike Lanes.

A video camera will capture approximately 90 hours worth of data from the three intersections. This information will be used by the university to conduct research on the topic, while teaching students how to analyze data from a practical experiment.

2. How are the Green Bike Lanes used?

When a motorist needs to turn across the Green Bike Lane, they need to ensure there are no bicycles approaching. If there is a bicycle approaching, the motorist needs to attempt to make eye contact and yield to the bicyclist. The driver needs to make sure they fully turn and check blind spots.

When a bicyclist is approaching an intersection with the Green Bike Lane application, they need to be cautious and attempt to make eye contact with the motorist. The bicyclist needs to always assume that the motorist does not see them.

3. What are the Green Bike Lanes made of?

The material used for the Green Bike Lanes is a skid resistant asphaltic pavement marking. The material consists of three different components; resin, powder hardener, and aggregate. The elements are mixed thoroughly and applied either by pouring and spreading, or by spraying the designated location. 

This material has features that include:

• Alerts drivers to "special-use" traffic lanes
• Easy application
• Enhances traffic calming
• Fast cure time
• Long-lasting
• Positive demarcation
• Skid-resistant surface
• Strong adhesion to concrete and asphalt surfaces
• Variety of colors and aggregate sizes

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Water Hauling & Load Stations

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1. Where do I get an application to set up a water loading account?

Download an application or obtain one at the Customer Service window in the lobby of City Hall. Online application forms must be completed, printed, and submitted to the City with a starting payment to set up service (you cannot submit online).

2. How long until my application is approved and I can draw water?

If you submit your application in person at City Hall with a payment, you can load water in about 1 hour. However, we recommend setting up an account at least 1 business day before you need water to ensure that the system can process your information at the station. If you submit via mail (with or without a payment), allow 10 to 14 business days for processing and delivery. It you submit via the drop box with a payment, allow 2 to 3 business days for processing. Payments dropped in the night drop on Friday will not be processed until the following business day (usually Monday, unless a holiday).

3. What methods of payment will the City accept to set up my account?

If you submit an application in person, we accept payment via cash, credit (Visa, MasterCard, Discover), or check. If you submit via the mail or the night drop, we only accept checks; any other forms of payment may delay or stop processing.

4. What methods of payment will the City accept to add money to my account?

If you add money to an account in person, we accept payment via cash, credit (Visa, MasterCard, Discover), or check. If you add money to an account via the mail or through the night drop, we only accept checks. Payments can be made online or via the toll free number using a credit card (Visa, MasterCard, Discover, and American Express) or a checking account.
 

5. How do I access water with the pin pad technology?

When you set up your account, you will get an individual account number and pin number to use at the water loading stations. You must enter these numbers on the pin pad at the water loading station site to draw water.

6. What if I lose or forget my pin number?

Call the Customer Service at 928-213-2231. There will be a question on the application to help identify the account holder. Customer Service staff will relay your pin number after verifying that the account is valid. Please remember, staff will only be available during normal business hours as noted below.

7. What if I want my pin number changed?

To change your pin number, contact Customer Service in person at Flagstaff City Hall or call 928-213-2231.

8. Will I be billed for water usage every month?

No, the water loading station services will remain a prepaid service. You may add money to an account in person (by coming into City Hall), online, via the toll free number, or by mailing in a payment with an account load form.

9. When can I come in to set up an account?

Normal operating hours are 8am-430pm, however City Hall is currently closed to the public. Please see other account set up options. 

10. Does it matter what type of tank I fill with water?

The City does not approve or endorse a specific type of water tank. However, potable water may only be hauled in a potable water tank and reclaimed water may only be hauled in a reclaimed water tank. Per City code: It shall be unlawful to permit any coupling, pipe, fitting, or tank not dedicated for potable water use to come into contact with public water facility dispensing hoses. Any person violating the provisions hereof shall be guilty of a misdemeanor and incur a penalty in the sum of one hundred-fifty dollars ($150). Section 7-03-001-0007 Malicious Damage.

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Water Services

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1. How do I setup a new water account?

To open your water, sewer and trash account, you may contact the City in one of the following ways: in-person, online, or mail/fax. To set up an account in-person, please visit City Hall at 211 W Aspen. To set up an account online or via mail/fax, please visit the customer service webpage at: www.flagstaff.az.gov E-SERVICES Service Activation Request Please note: The charge to open normal Residential service is $176.21 which includes a $26.21 Service Charge including tax and a $150 Refundable Deposit (after 12 consecutive on-time payments). All new account set-ups require one full business day notice.

Service Activation Request

2. How do I transfer my account when I move?

The City of Flagstaff does not transfer accounts. Accounts must be terminated and a new account may be activated. You may terminate your current account online, via mail, by calling 928-213-2231 or visiting Customer Service in the 1st floor lobby of City Hall (211 W. Aspen). A new account may be activated online or by visiting Customer Service at least one business day prior to activation and before 2 p.m. New accounts will incur and deposit fee that will be billed to the new account. The deposit fee may be waived if the original account has an excellent payment history. Examples of excellent payment history include, but are not limited to: on-time payments, full payments, no payment arrangements, etc. The charge to open normal Residential service is $176.21 which includes a $26.21 Service Charge including tax and a $150 Refundable Deposit (after 12 consecutive on-time payments). All new account set-ups require one full business day notice. Activation information may be found online at: www.flagstaff.az.gov E-SERVICES

Service Activation Request

3. Where does our water come from?

• Inner Basin wells and springs This water is only available seasonally, June through October. Approximately two million gallons per day is produced during the season.
• Lake Mary surface water Water from Upper Lake Mary is treated at the Lake Mary Water Treatment Plant. Lake water is used extensively when the lake is above 50% capacity. Up to eight million gallons per day may be available.
• Lake Mary wellfield The Lake Mary wellfield has six producing wells. The water is high in calcium hardness. This water is mixed with treated surface water at the water plant before entering the distribution system. The wellfield is capable of approximately three million gallons per day.
• Woody Mountain wellfield The Woody Mountain wellfield has 10 producing wells and is capable of producing approximately five million gallons per day.
• Local wells The City has seven equipped local wells (Foxglenn, Continental, Interchange, Shop, Sinagua, Tuthill and Rio Wells). They are capable of producing approximately five million gallons per day.

4. Where can I buy water that I can haul?

Flagstaff has 3 locations for water hauling of potable (drinking) water and 2 for non-potable (reclaim) water. Potable water load-out stations are at 5401 E. Commerce St., 410 N. Bonito St. and 4500 S. Lake Mary Road. Non-potable (reclaimed) water load-out stations are just outside the Rio de Flag Water Reclamation Plant at the end of S. Babbitt Way and just outside the fenced area of the Wildcat Hill Wastewater Treatment Plant at 2800 N. El Paso Road. The former load-out station on Lone Tree has been closed. For a brochure with information and a map for water hauling, follow the link on the Customer Service web page. Current rates can be found on the City's Customer Service web page. NOTE: Only potable trucks & tanks can be used at potable load-out stations.

Customer Service

5. How do I get my water turned off if I have a leak?

Call the emergency phone number at (928) 774-0262.

6. How can I close my account?

There are two ways to close a utility account: phone or online. To close your account via phone, please call (928) 213-2231 during business hours with the account number, forwarding address, and termination date. To close your account online, please use the online form located on the customer service webpage. A minimum of 24 hours notice is required for all account closures.

7. Where is my water meter?

Call the Customer Service Division to get your meter location at (928) 213-2231.

8. What is the phone number for Blue Stake?

The phone number for Blue Stake is (800) 782-5348.

9. What's my water pressure?

Your water pressure depends on your elevation and which pressure zone you are located in. Call Utilities Administration at (928) 213-2400 and we can check on our pressure map and tell you approximately what your water pressure should be.

10. Why is my water bill so high?

The average Flagstaff residential customer uses 65-100 gallons of water per day. If your water consumption exceeds this amount per household member, you may have a leak. The most common cause of leaks is toilets with sticking float valves. Dye tablets kits are available at the Customer Service counter in City Hall. Another cause could be if you have an underground "stop and waste valve" that is not in the fully closed position or is leaking.

11. What is the City's back-bill and refund policy?

The City takes the accuracy of monthly billings seriously. In fairness to all municipal customers, the City has established a refund and back-bill policy. Read the full policy here. 

12. How is my sewer rate calculated?

For residential sewer, your usage is based on an average of the gallons billed in December, January, February, and March (winter quarter average). The usage is updated each June based on the previous year's usage. New properties for which there is no historical data are set to the average of the user class. 

13. I had a big leak or other unexplained usage at my property. Is there anything you can do to help me with the bill?

The City understands water leaks and other unexplained high usage can occur which may cause a high bill. Please call us to discuss a leak credit at 928-213-2231. Read more about the policy here. 

14. Who is responsible for my water service line?

The customer's responsibility for their water service line starts at the water meter, where the line attaches to the outlet meter coupling and continues to the house.

15. Do you know a good plumber?

The City of Flagstaff does not make recommendations for particular plumbers. A good rule of thumb is to see if the plumber is licensed, bonded, and insured for residential and/or commercial work. Ask for references to find out about past work experience.

16. Where is my water shutoff valve located?

Most homes have a water shutoff valve located inside the house where the water service line enters. The City's valve is located next to the water meter in the meter box. A special valve key is required to operate the valve without damaging it.

17. Where did my water pressure go?

Some homes have pressure reducing valves located on the customer side of the meter box. These devices will occasionally fail and are the customer's responsibility to repair or replace. Call us at (928) 774-0262 and we will be happy to assist you in determining the problem.

18. What are the phone numbers for the plants?

• Lake Mary Water Treatment Plant: (928) 213-2450 
• Wildcat Hill Wastewater Treatment Plant: (928) 213-2425
• Rio de Flag Water Reclamation Plant: (928) 213-2414
• Water Distribution Division: (928) 213-3700 
• Wastewater Collection Division: (928) 213-3706

19. Can tours be made of the City's water and wastewater plants?

You can contact the staff at these facilities at the following phone numbers:

• Lake Mary Water Plant: (928) 774-0262
• Wildcat Hill Wastewater Treatment Plant: (928) 526-2520
• Rio de Flag Water Reclamation Plant: (928) 556-1301

20. What is the hardness of our water?

Our water hardness varies from 25 ppm to 325 ppm depending on the source of production. The average throughout the system is 125 to 200 ppm (7.3 to 11.7 grains per gallon).

21. Who do I call if my water taste or smells bad?

Call the water treatment plant at (928) 774-0262. Typical reasons are fire hydrants being flushed, construction on the system, new home plumbing, garden hose left pressured up and on. Someone will be glad to assist you in determining the cause of the problem.

22. Who repairs my broken/plugged sewer service line?

The City is responsible for the main line in the easement/street. The homeowner is responsible for the service line from the structure to the main line. The homeowner may repair the line in his/her own yard but needs a licensed contractor to excavate and make repairs in the street.

23. How do I get a new sewer tap?

You must obtain a permit and pay the tap fee at City Hall. Your contractor exposes the main line; the City crew makes the tap and installs the saddle. If in the street, the contractor properly back-fills / compacts the hole, saw-cuts the street, and the City patches the asphalt or concrete.

24. Where is my sewer tap?

The City does not maintain as-built drawings showing sewer taps installed by others. We do have TV logs for most of the City and can research where the tap is most likely located.

25. Do I need a grease trap?

Contact the Industrial Waste Monitoring Section at (928) 213-2117 to schedule an inspection to find out what you may need for grease collection to prevent clogs in your sewer line and the city's collection system. If you serve food on the site, it is most like that you will need to install a grease trap or interceptor outside your facility and away from the food prep area.

26. Can I get reclaimed water to my home?

No new meters are being added for reclaimed water at this time. You can contact the Utilities Division at (928) 213-2400 for more information.

27. What waste materials are accepted at the Wildcat Hill Water Reclamation Plant

The Wildcat Hill Wastewater Treatment Plant accepts the following wastes from the City of Flagstaff and Coconino County: bio-solids (sludge) from nearby wastewater treatment plants, residential septic tanks, river runner waste cans, chemical toilets, restaurant grease, and commercial facilities (dirt accumulated in car washes and lint from laundry lint traps). Materials received from nearby wastewater treatment plants, commercial facilities and laundry facilities will need prior inspection and written approval from the City of Flagstaff's Industrial Pretreatment Program to ensure the facility does not accept anything that could damage the plant's operation. Contact Jolene Hayes at (928) 213-2117 to schedule an inspection for this approval.

28. When does the Wildcat Hill Wastewater Treatment Plant accept waste?

The Wildcat Hill Wastewater Treatment Plant can receive wastes from 7:30 am to 2:45 pm from March to December, 10:00 am to 2:45 pm from December through February. Please note that extremely cold weather may delay or cancel opening of the areas where wastes are received by trucks. Arrangements can be made for after hours, holidays, and weekends for an additional charge.

29. What is backflow?

Flagstaff's water distribution system is designed to keep the water flowing from the distribution system to you, the customer. However, when hydraulic conditions within the system deviate from "normal" conditions, water flow can be reversed. When this backflow happens, contaminated water can enter the water distribution system.

For more information see here: https://www.flagstaff.az.gov/35/Backflow-Prevention

30. What causes backflow?

Backflow is possible in two situations: backsiphonage or backpressure.

31. What is backsiphonage?

When there is a sudden reduction in the water pressure in the distribution system, such as during fire-fighting or when a water main breaks, water flow can be reversed. This can create a suction effect, drawing the non-potable substance into the potable water system.

32. What is backpressure?

Backpressure is created when pressure in a non-potable system, such as in a recirculating system containing soap, acid, or antifreeze, exceeds that in the potable system that provides make-up water to the system. This can force the potable water to reverse its direction of flow through the cross connection. Non-potable substances can then enter the potable water system.

33. How can backflow be prevented?

Flagstaff recognizes four methods of backflow prevention:

• Air Gap
  
• Reduced Pressure Principal Backflow Prevention Assembly
  
• Pressure Vacuum Breaker Assembly or Spillproof Vacuum Breaker
  
• Double Check Backflow Prevention Assembly

The Industrial Waste Monitoring Section will determine which type of protection is required based on the degree of hazard that the property represents to the potable water supply.

34. What is a backflow assembly?

A backflow preventer is an approved, testable assembly which uses valves, in different configurations, to prevent polluted or contaminated water from reversing direction and flowing backward.

35. How is an assembly approved?

An approved backflow prevention assembly has gone through an approval process at the Foundation for Hydraulic Research and Cross Connection Control at the University of Southern California. This is a two step process consisting of laboratory tests and twelve months of field testing. Assemblies successfully completing the entire testing procedure are recognized by the City of Flagstaff as approved backflow prevention assemblies.

36. Who is required to have a backflow prevention assembly?

Federal and State law require that water suppliers protect their water systems from contamination. State regulations exempt single family residences used solely for residential purposes from assembly requirements if there are no hazards present. However, residences used for other purposes or with non-potable water used on site, such as reclaimed water, as well as commercial and industrial customers, are required by City Ordinance #7-03-001-0015 and State Administrative Code rule R18-4-115 to install and maintain backflow prevention assemblies. (Copies of Ordinance #7-03-001-0015 are available in the Flagstaff City Clerk's office or from the City of Flagstaff's Industrial Waste Monitoring Section at (928) 213-2475). When a determination is made by the Industrial Waste Monitoring Section that the potable water system may be subject to contamination through backflow or backsiphonage, a backflow prevention assembly will be required. Flagstaff Industrial Waste Monitoring Section makes these decisions on a case by case basis. New facilities are required to install the backflow prevention assemblies in a hot box outside the building (unless it is for the fire riser and then it can go in the fire riser room with adequate drainage to the sanitary sewer) as close to the water meter as possible.

37. How do I know if I need a backflow prevention assembly?

A letter will be sent to any facility notifying them of the need for a backflow prevention assembly. A Flagstaff Industrial Waste Monitoring Section Inspector will visit your property to do an evaluation for backflow requirements. You will be told upon completion of the inspection or review of your plans.

38. Is there a general compliance schedule and process?

Yes. Unless you make other arrangements with Flagstaff Industrial Waste Monitoring Section, the backflow prevention assembly must be in compliance within 30 days from the date of the initial compliance notification. You will receive a follow up notice after 30 days. After 45 days, you will receive a notice informing you that your water service may be discontinued unless you achieve compliance. If at any time during this process you have a problem meeting this compliance schedule, it is extremely important that you contact the Flagstaff Industrial Waste Monitoring Section immediately, at (928) 213-2475, and make special arrangements for an extension.

39. Who can install a backflow prevention assembly?

The installation of the backflow prevention assembly is the responsibility of the customer. The assembly may be installed by a property owner, plumbing contractor, or a general contractor, subject to the Rules and Statutes of the Arizona Registrar of Contractors. Permits are required to install or replace these assemblies. Permits are issued by Flagstaff's Building Safety Department. Please call (928) 213-2618 for additional information on permits.

40. Where should a backflow prevention assembly be located?

The backflow prevention assembly must be located as close as possible to the water service connection but must remain on private property. Contact Flagstaff's Industrial Waste Monitoring Section at (928) 213-2475 for information on variances.

41. Who is responsible for the testing and maintenance of the backflow assembly?

It is the sole responsibility of the customer to ensure that the assembly is in satisfactory operating condition at all times. Notices will be sent to the customer advising them when an annual test is required on their backflow assembly. The customer must contact a recognized Back-flow Assembly Tester to perform the test. If any repair work or maintenance is performed on the assembly, a recognized Tester must retest the assembly immediately and submit the test results. Please contact the Cross Connection Control Program at (928) 213-2475 for instruction on how to submit the backflow prevention assembly test result as the process has changed recently.

42. Who provides Backflow Assembly Testing

A list of certified testers can be found by calling BSI Online at (800) 414-4990. If you have your customer confirmation number (CCN), you can look up testing companies on-line at https://bsionline.com

43. How do I get a permit to use a reclaimed water loadout station?

Complete an application in the Utilities Division or go to our website at http://www.flagstaff.az.gov/index.aspx?nid=21 to download an application. These applications need to be done annually so the city is in compliance with ADEQ as these permits are only valid from January 1 to December 31 of each year. You can call the Utilities Division administration staff at (928) 213-2400 with any questions.

44. How do I apply for a turf rebate?

You can contact the City of Flagstaff's Water Conservation personnel at (928) 213-2116 for more information on a turf rebate. This type of rebate requires an inspection of the site before the work begins. There must be a minimum of 750 square feet of turf that will be replaced with low water use plants to qualify for the rebate.

45. How do I get a high efficiency toilet (HET) rebate?

You can call the Water Conservation office at (928) 213-2116 to inquire on the status of these rebates at this time. Information is also available at flagstaff.az.gov/rebates.

46. How much is the deposit/why do I see a $50 charge on my billing statement?

The residential deposit is a total of $150 (non-residential is $300). The deposit is billed in three (3) increments of $50. Upon request, the deposit will be credited to a municipal account after twelve (12) months of on time payments. Your deposit may be waived if you have had a year’s of on time payments with the City at another property or by providing a letter of credit from another utility. Contact Solutions@flagstaffaz.gov or Customer Service at 928-213-2231.

47. Are rebates available for washing machines or hot water re-circulators?

The rebate program for washing machines and hot water re-circulators is no longer available.

48. What is the Environmental Management fee on my bill?

This fee funds a variety of city-wide environmental programs including but not limited to, environmental management, sustainability, environmental code enforcement, and conservation education programs.  Effective August 1, 2020 the fee is changing from a flat $4 per bill to a rate of $.035 of core service charges including trash, recycling, stormwater, water, and wastewater.

49. What is the Water Resource and Infrastructure Protection Fee?

This fee establishes the Water Resource and Infrastructure Protection Fund which supports the Wildland Fire Management program. Funding helps protect our valuable water resources and infrastructure through forest management to prevent catastrophic wildfire. The established fee is $0.52 per 1,000 gallons of water. The fee goes into effect August 1, 2020.

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Water Services - Advanced Treatment

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1. What is reclaimed water?

Reclaimed water is water which has been collected at one of the water reclamation plants and treated so that it is clean enough to be reused for purposes other than human consumption.

2. How do you make reclaimed water?

The reclaim water treatment process begins with wastewater collection. The collected wastewater first passes through screens to remove large objects from the water. Next, inorganic particles are removed. It then goes on to biological treatment. In this phase, good bacteria digest organic compounds in the water. After the biological treatment phase is completed, the water is further filtered to remove any remaining particulate matter. Finally, the water is disinfected through UV treatment and chlorination.

3. Is reclaimed water okay to drink?

While reclaimed water treatment does clean waste water, it does not produce water that meets drinking water standards. Typical uses of reclaimed water include irrigation, flushing toilets, surface water discharge (Rio de Flag), and groundwater recharge. Reclaimed water can undergo further treatment to meet drinking water standards. This level of treatment is referred to as Advanced Treatment.

4. How does the city use reclaimed water?

The City of Flagstaff uses reclaimed water for irrigation, industrial, and other purposes, to conserve potable water sources for human consumption and household uses. As the only current water resource that grows with population, reclaimed water is a vital component to the sustainability of our water supply.

5. What is advanced treatment?

Advanced Treatment is the industry term for a water treatment process, or series of processes, that are capable of removing trace contaminants in water that may not be removed through conventional treatment methods. These contaminants could include pharmaceutical products, artificial sweeteners, and even caffeine. Examples of processes that are considered Advanced Treatment include Reverse Osmosis, Membrane Filtration,and Water Oxidation.

6. How would Flagstaff Water Services use advanced treatment?

Flagstaff Water Services is considering Advanced Treatment to convert reclaimed water into clean, safe drinking water.

7. What are Compounds of Emerging Concern (CECs)?

Compounds of emerging concern - or CECs - have gained notoriety in recent years. CECs include pharmaceuticals, personal care products, endocrine disruptors, and antibiotic resistance genes that can turn up in water supplies. They are unregulated by federal and state water quality agencies because they occur at extremely low concentrations - nanograms per liter. In fact, laboratory equipment could not detect the compounds at these concentrations until about 2002. Improvements in analytical technology now allow labs to detect compounds well below the concentrations known to impact public health. CEC concentrations are very low in Flagstaff’s water, as they are in most communities. To put this into perspective, the Water Research Foundation estimates that you would have to drink 1.7 million 8-ounce glasses of water to get the equivalent of a single medical dose (e.g., one pill) of a pharmaceutical compound. Read more about this calculation.

Find more information on CECs

8. Does advanced treatment remove pharmaceuticals from the water?

Yes, Ozone Treatment, Reverse Osmosis as well as Membrane Filtration, all serve to remove over 99.999% of pharmaceuticals and other Compounds of Emerging Concern (CEC) from the water. The City is considering which options are best for Flagstaff. See two examples of how a treatment train (the industry term for a series of treatment processes) works:

9. Is drinking advanced-treated water the same as drinking reclaimed water?

No, Advanced Treatment produces water which has been purified and is completely safe to drink. While reclaimed water is clean, it does not meet drinking water standards.

10. Do we drink out of the Rio De Flag?

No, none of the City’s drinking water comes directly from the Rio de Flag. The Rio de Flag is an ephemeral river that flows seasonally, during times of rain or snowmelt. Flagstaff Water Services keeps this seasonal river flowing year-round with the discharge of reclaimed water from both the Rio de Flag and Wildcat Hill Water Reclamation Plants. Some of this water infiltrates underground into the underlying aquifer, where it co-mingles with groundwater.

11. Will the wetlands still be maintained if the city decides to go with advanced treatment?

Yes, the City of Flagstaff has an agreement with the Arizona Department of Game and Fish to ensure an adequate supply of reclaimed water is always being discharged down the Rio de Flag. This agreement would still be in effect even if the City decides to begin turning reclaimed water into Advanced Treated Water.

12. What safe guards are in place to avoid contamination of our potable water supply?

All water produced in the City of Flagstaff is currently held in storage tanks before distribution to the City. The water is tested as it enters the storage tank, and not released until the test results are completed and reviewed. Flagstaff Water Services ensures all water meets the standards for safety and quality before distribution.

13. Could aquifer recharge lead to tremors like in fracking?

No. The recharge wells do not use the same process as fracking. Injection wells are shallow, and have a minimal environmental impact under the ground. Recharge wells use much lower pressures than fracking operations.

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Zoning Code

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1. Why it is important to know what a lot is zoned?

All land within the City of Flagstaff has a zoning designation. A lot’s zoning designation directly affects how someone may use, develop, and build structures on a lot. Also, understanding zoning is important because it assists in determining where people live, work, and play within the city.

2. What is the Zoning Code and its primary purpose?

The Zoning Code works in conjunction with other regulations of the City Code. These regulations include:

• Animal Keeping
• Building Regulations
• Engineering Design Standards and Specifications for New Infrastructure
• Fire Code
• Floodplains
• Subdivision and Land Split Regulations
• Water and Wastewater Regulations

Purpose

The Flagstaff Zoning Code (the "Zoning Code") has many purposes. The primary purpose of the Zoning Code’s specific regulations is to:

• Provide the tools, regulations and incentives to implement the related Regional Plan’s and Specific Plans’ goals, policies and strategies as they related to the land use, development, growth, preservation and conservation of land within the City.
• Minimize the impact of incompatible land use and development patterns.
• Examples include, locating low impact recreational uses (trails, parks, open space, etc.) near residential areas, and separating industrial, high traffic and intensive land uses away from residential neighborhoods. The Zoning Code also encourages complementary uses and intensity nearer to each other.
• Conserve and protect environmental and historic resources.
• Assist with the environmental, social and economic sustainability of City.
• Encourage context compatible and environmentally sensitive design to preserve the character of the City.

3. What are some other advantages of a Zoning Code?

The Zoning Code provides many advantages. These advantages include assisting to:

• Provide for the orderly development of land and growth of the city
• Preserve lot values
• Regulate home occupations
• Protect the approach and take-off slopes and other safety areas around the airport
• Incentive
  the City’s goals and policies for affordable house, "green" and sustainable development, use of reusable resources, etc.
• Require infrastructure improvements to be provided for new development

4. Can the Zoning Code be amended?

Yes. Regularly over a period of time, the community needs, desires, and objectives shift, as does its economic, environmental, and vested interests. The Zoning Code allows for modifications to the Zoning Map and Zoning Regulations.

A Zoning Map Amendment (also known as a Rezoning) is the process to change the zone on a lot, and a Zoning Text Amendment is to amend the regulations. A Zoning Map Amendment or the Zoning Text Amendment may be initiate by a lot owner or their agent, and by the City Council. When a Zoning Map Amendment or the Zoning Text Amendment is proposed, the applicant required to demonstrate, and the City Council is required find, that the amendment is in conformance with the Regional Plan.

The Zoning Regulations prescribe the process for a Zoning Map Amendment and Zoning Text Amendment.

5. Who decides to approve a Zoning Map Amendment and Zoning Text Amendment?

The City Staff provides a recommendation to the Planning and Zoning Commission and the City Council based on an application’s compliance with Zoning Code and Regional Plan and the associated required findings. The City Staff may also provide an analysis of an application’s compliance with development agreements and other City Council adopted goals and policies.

The Planning and Zoning Commission provides a recommendation to the City Council; and, the City Council makes the decisions all Zoning Map Amendment and Zoning Text Amendment applications. The Planning and Zoning Commission and City Council each hold a separate public hearing before a recommendation and decision made. These public hearings are open to the public, and the public may provide comments on an application.

6. How do I look up a lot's Zoning Map designation?

Review the video on how to look up a lot’s Zoning Map designation: "How to look up a lot’s Zoning Map designation".

View the Zoning Map. Note: You will need the lot address.

For assistance please contact the Planning and Development Services Planner on-call. Access contact information for the Planner on Call.

7. How do I look up a lot's Zoning Regulations?

View the Zoning Code.

For assistance please contact the Planning and Development Services Planner on Call (PDF).

8. How do I look up a lot's Conditions of Approval?

Conditions of Approval may be obtained from the Planning and Development Service Department, and may require the submittal of a public records request. Some Zoning Map Amendment and Conditional Use Permit Conditions of Approval are recorded against a lot and may be obtained from the Coconino County Records office. You will need the recordation number of the document to find the recorded Conditions of Approval.

For assistance please contact the Planning and Development Services Planner on Call (PDF).